My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.
I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.
I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.
My account was open for 7-8 months but I had no listings.
I prepared my items and was about to start listing them.
During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.
Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)
I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.
Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)
[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.
I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).
[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?
As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.
Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.
[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.
Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.
Many thanks in advance to those who try to help.
[Moderator Edit: removed personal information]
I would imagine your U.K. address is a virtual office, probably with many other companies registered there. It seems this is not acceptable for Amazon, or HMRC.
Essentially, you need to make Amazon aware you are a NETP, based in Turkey and Amazon will deduct VAT from your sales to U.K. customers and pay that to HMRC
Hello @Seller_VJ4XoAkjDpjPH, @Ash_AMZ, @Spencer_Amazon, @Seller_yk3kzHpjMMa4B, @Seller_pKdF0dnvoraDu,
I request your support regarding this issue.
Thank you in advance
Are your credit card and bank account in the company name?
Hey @KILIM_THE_BLANKS,
What was the last thing you did with Amazon about your account deactivation? Is there a case number?
Thanks, Ezra
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn
Hey Guys!
My problem still continues.
I need your support.
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Hello!
Someone can help me please ?
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Why doesn't anyone help us? Isn't your job to help sellers?
My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.
I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.
I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.
My account was open for 7-8 months but I had no listings.
I prepared my items and was about to start listing them.
During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.
Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)
I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.
Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)
[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.
I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).
[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?
As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.
Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.
[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.
Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.
Many thanks in advance to those who try to help.
[Moderator Edit: removed personal information]
My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.
I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.
I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.
My account was open for 7-8 months but I had no listings.
I prepared my items and was about to start listing them.
During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.
Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)
I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.
Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)
[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.
I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).
[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?
As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.
Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.
[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.
Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.
Many thanks in advance to those who try to help.
[Moderator Edit: removed personal information]
I would imagine your U.K. address is a virtual office, probably with many other companies registered there. It seems this is not acceptable for Amazon, or HMRC.
Essentially, you need to make Amazon aware you are a NETP, based in Turkey and Amazon will deduct VAT from your sales to U.K. customers and pay that to HMRC
Hello @Seller_VJ4XoAkjDpjPH, @Ash_AMZ, @Spencer_Amazon, @Seller_yk3kzHpjMMa4B, @Seller_pKdF0dnvoraDu,
I request your support regarding this issue.
Thank you in advance
Are your credit card and bank account in the company name?
Hey @KILIM_THE_BLANKS,
What was the last thing you did with Amazon about your account deactivation? Is there a case number?
Thanks, Ezra
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn
Hey Guys!
My problem still continues.
I need your support.
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Hello!
Someone can help me please ?
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Why doesn't anyone help us? Isn't your job to help sellers?
I would imagine your U.K. address is a virtual office, probably with many other companies registered there. It seems this is not acceptable for Amazon, or HMRC.
Essentially, you need to make Amazon aware you are a NETP, based in Turkey and Amazon will deduct VAT from your sales to U.K. customers and pay that to HMRC
I would imagine your U.K. address is a virtual office, probably with many other companies registered there. It seems this is not acceptable for Amazon, or HMRC.
Essentially, you need to make Amazon aware you are a NETP, based in Turkey and Amazon will deduct VAT from your sales to U.K. customers and pay that to HMRC
Hello @Seller_VJ4XoAkjDpjPH, @Ash_AMZ, @Spencer_Amazon, @Seller_yk3kzHpjMMa4B, @Seller_pKdF0dnvoraDu,
I request your support regarding this issue.
Thank you in advance
Hello @Seller_VJ4XoAkjDpjPH, @Ash_AMZ, @Spencer_Amazon, @Seller_yk3kzHpjMMa4B, @Seller_pKdF0dnvoraDu,
I request your support regarding this issue.
Thank you in advance
Are your credit card and bank account in the company name?
Are your credit card and bank account in the company name?
Hey @KILIM_THE_BLANKS,
What was the last thing you did with Amazon about your account deactivation? Is there a case number?
Thanks, Ezra
Hey @KILIM_THE_BLANKS,
What was the last thing you did with Amazon about your account deactivation? Is there a case number?
Thanks, Ezra
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn
Hey Guys!
My problem still continues.
I need your support.
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn
Hey Guys!
My problem still continues.
I need your support.
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Hello!
Someone can help me please ?
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Hello!
Someone can help me please ?
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Why doesn't anyone help us? Isn't your job to help sellers?
@Seller_VJ4XoAkjDpjPH , @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Why doesn't anyone help us? Isn't your job to help sellers?