Section 3
Hello,
I have completed the sale of 50 units of a product from the K-Secret brand. I have an official authorization letter from the brand, valid invoices, bank statements, intermediate warehouse invoices, and delivery confirmation documents — all of which are accurate and official.
Despite submitting these legitimate documents, my invoices are being reviewed by AI systems, and I am receiving rejection emails stating that the Handmade Integrity Team has denied them. However, none of my products are handmade, and I am an authorized reseller.
Unfortunately, due to this automated system, I am unable to carry out my sales even though I fully comply with all of Amazon's requirements.
Section 3
Hello,
I have completed the sale of 50 units of a product from the K-Secret brand. I have an official authorization letter from the brand, valid invoices, bank statements, intermediate warehouse invoices, and delivery confirmation documents — all of which are accurate and official.
Despite submitting these legitimate documents, my invoices are being reviewed by AI systems, and I am receiving rejection emails stating that the Handmade Integrity Team has denied them. However, none of my products are handmade, and I am an authorized reseller.
Unfortunately, due to this automated system, I am unable to carry out my sales even though I fully comply with all of Amazon's requirements.
2 replies
Seller_b9HJQrfLrhS4z
We are also facing with same issue. All products are authentic Amazon says automatically rejected. For What? We have completed 997 order with FBA and we don't even have a complaint about us. Our store deactivated for one ASIN. Our payments in hold over one year! They sent a link for verification 3 days before and link is not working!
Abella_Amazon
Hello @Seller_kBVZdfJ6Ul7Ls,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about appeal rejection.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please ensure that you are submitting invoices considering the below mention criteria:
Your appeal will need to include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
