Reactivated Account - Can't Sell Anymore
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Seller_Sr90ZDJw41yJ7

Reactivated Account - Can't Sell Anymore

I had been doing FBA selling supplements for over a year having sold thousands of units, however my account was then deactivated for policy violations. Following an arduous appeal process, I managed to get the account reinstated through mediation.

Yet, now when I list products that I sold before or try to reinstate old listings using the ASIN, the listings are immediately made inactive. Having spoken to seller central, they said I dont have permission to sell supplements even though I've sold it before.

I even had a specialist take ownership of the case and stressed that he was escalating internally given that I had permission before. He has now gone missing and I'm getting a blank, you don't have permission response. Despite, successfully mediating and having my account reopened

What can I do?

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Tags:Account Health
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2 replies
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Ezra_Amazon

Hello @Seller_Sr90ZDJw41yJ7,

After an account deactivation and reinstatement, sellers need to go through the approval process again regardless of previous approvals or sales history.

Could you please share the case ID where you were working with the specialist? This will help me look into your previous communications.

Best regards, Ezra

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