Brand, Trademark and copyright rights given to Desertcart by Amazon
Has anyone else become aware of this?
Having got Trademark, copyright, design rights etc. over products I personally make, I have it set up on Google to let me know if my Trademark is used. Google kept coming up with Desertcart.
My products keep showing up on dozens of their websites for practically every country around the world at a huge cost (roughly twice the price) and are quite clearly harvested from Amazon. I looked at a lot of the reviews on trustpilot - it appears there is a free subscription for a period of time and then a huge monthly fee of £179 (which people often forget to cancel), sending expired goods, no replies from customer services etc. etc., so lots of negative reviews.
I clearly don't want my products to be associated with such a Company! It has taken a long time to be able to get in touch with the legal team for Desertcart (customer services never reply, but eventually found out the email) and give them their due, the legal team replied straight away.
This is the response: "We get it from Amazon UK with whom we have legal agreements to use product data, and then Desertcart, from London, sends it wherever the consumer in the world is. We are essentially a Supply Chain company that makes the products available to consumers in the world (130 countries) from Amazon UK, US, India and a few other locations. As it is all fully automated (hence the 400m products) we don't really know what will show up in our page or not. It depends mostly on availability on Amazon."
So it basically looks as if Amazon are selling our listings. Yes we get a sale; and I know Amazon say they own the images/ listings when we sign up, but in my opinion it's appalling, that having got Brand Registry, Trademark, copyright, design rights etc for MY products, this is being sold by Amazon to a Company for which we have no control over.
Brand, Trademark and copyright rights given to Desertcart by Amazon
Has anyone else become aware of this?
Having got Trademark, copyright, design rights etc. over products I personally make, I have it set up on Google to let me know if my Trademark is used. Google kept coming up with Desertcart.
My products keep showing up on dozens of their websites for practically every country around the world at a huge cost (roughly twice the price) and are quite clearly harvested from Amazon. I looked at a lot of the reviews on trustpilot - it appears there is a free subscription for a period of time and then a huge monthly fee of £179 (which people often forget to cancel), sending expired goods, no replies from customer services etc. etc., so lots of negative reviews.
I clearly don't want my products to be associated with such a Company! It has taken a long time to be able to get in touch with the legal team for Desertcart (customer services never reply, but eventually found out the email) and give them their due, the legal team replied straight away.
This is the response: "We get it from Amazon UK with whom we have legal agreements to use product data, and then Desertcart, from London, sends it wherever the consumer in the world is. We are essentially a Supply Chain company that makes the products available to consumers in the world (130 countries) from Amazon UK, US, India and a few other locations. As it is all fully automated (hence the 400m products) we don't really know what will show up in our page or not. It depends mostly on availability on Amazon."
So it basically looks as if Amazon are selling our listings. Yes we get a sale; and I know Amazon say they own the images/ listings when we sign up, but in my opinion it's appalling, that having got Brand Registry, Trademark, copyright, design rights etc for MY products, this is being sold by Amazon to a Company for which we have no control over.
4 replies
Seller_hOZNPw7G8FIjl
I had the same issue with a company called Fishpond, between 2013-2020. They seemed to have a feed of my listings on Amazon to websites in Australia and New Zealand at vastly inflated prices. Once they got the orders , their UK arm ordered from me on Amazon and drop shipped to Aus & NZ.
Whilst people may argue that an order is an order it reflects badly on my brand given the extortionate prices they were charging.
I eventually sent a Cease & Desist letter to their UK office.