A-Z SCAM
Hi,
Amazon have granted an A-Z claim & denied our appeal as well. This is completely incorrect & unfair.
We had dispatched the order on time under tracking code 169576166 & delivery was attempted thrice (1) on 24/05/2024 , 2) on 28/05/2024 & 3) on 30/05/2024. In all 3 instances, the customer was not at home & there was no safe place to leave the parcel.
How is it the seller's fault that the customer is not there to receive the package ??
Upon contacting the customer, they advised us an alternative delivery spot & confirmed that we can send out another item to this delivery address & they would be happy to wait for this.
As such, we dispatched another item under tracking code 177953553 which was successfully delivered on 5th June 2024
After customer received this item, they have initiated an A-Z guarantee claim & Amazon have granted this without contacting us for any proof & issued the full refund to them despite the fact that originally the item was shipped on time & only reason for non-delivery was the customer's fault.
This is a scam & this decision needs to reversed by Amazon immediately.
A-Z SCAM
Hi,
Amazon have granted an A-Z claim & denied our appeal as well. This is completely incorrect & unfair.
We had dispatched the order on time under tracking code 169576166 & delivery was attempted thrice (1) on 24/05/2024 , 2) on 28/05/2024 & 3) on 30/05/2024. In all 3 instances, the customer was not at home & there was no safe place to leave the parcel.
How is it the seller's fault that the customer is not there to receive the package ??
Upon contacting the customer, they advised us an alternative delivery spot & confirmed that we can send out another item to this delivery address & they would be happy to wait for this.
As such, we dispatched another item under tracking code 177953553 which was successfully delivered on 5th June 2024
After customer received this item, they have initiated an A-Z guarantee claim & Amazon have granted this without contacting us for any proof & issued the full refund to them despite the fact that originally the item was shipped on time & only reason for non-delivery was the customer's fault.
This is a scam & this decision needs to reversed by Amazon immediately.
20 replies
Seller_ZJhFeE3tNKzfh
Well known scam - unfortunately as that second item won't show delivery to the address on the order - you won't get anywhere easily.
NEVER send out replacements on amazon for this reason.
That being said, you won't get far via the forum - I would say your next step would be managingdirector@amazon.co.uk with evidence. Next would be mediation (search via Seller Central) then a letter before action to amazon.
Seller_Nprc5XWvdLYk9
did you put the new tracking number onto the order
(if you had - it would probably have triggered a late-despatch notification anyway)
and on the delivery they received on the 05/06 - is there proof of delivery etc?
Seller_76AUwmqvSyRIM
Sorry to hear this. As mentioned earlier, this scam has been around for ever.
Clearly, you weren't aware so do learn form it. NEVER EVER send to any address other than that on the order, even if you have received a message via Amazon. There is little seller protection on Amazon under normal circumstances so this would make any claim near impossible.
Hopefully your loss isn't too great.
Seller_jpl6b62Dv3pka
Hi,
We have this sort of issues all the time and unfortunately Amazon always granted claim to the buyer fever. However if you have proof that the customer have received and they are falsely claiming you can initiate Safety Claim and provide all the evidence to the Amazon Hopefully they will consider your case. I hope you will recover your money.
Thank You
Seller_AeNP16b2BeNI9
Hi,
Which carrier did you use for the first delivery? I don't recognise the tracking reference. If it was by a courier, such as DPD, DHL, etc. the parcel will ultimately be returned to you. You should be able to check as the sender, what its current status is. Is it being returned by the carrier?
As other sellers have emphasised, DO NOT EVER send a replacement for the very reason that there is a potential scam happening.
The worst scenario should be that you have to refund the customer for non receipt of original parcel, there is always the risk of an A2Z being opened and the likelihood that you will lose, but in my experience evidence that several delivery attempts have been made should be in your favour.
However, I'm sorry to say, the fact you have sent a replacement for which there is no valid paper trail within Amazon is a problem you cannot now solve.
Assuming you get the original parcel back from the original carrier, your loss should be minimal.
Seller_KoMz4snoA7jfv
Hi, Whether be a scam or not, even with tracking, the gps and a image of the customer taking the parcel in with the door number in the photo as proof of delivery, amazon will always refund the customer unfortunately.
I send my my item via the amazon carrier so i can claim off amazon, so what goes around come around
Seller_Ro635LxpN4I2Q
This is simply a most unfair policy of Amazon for its sellers, encouraging sellers to move from Amazon. Apart from that, the seller support staff is highly unprofessional and hardly understand English.
Seller_mmyzMoAoYDQKO
It is very common. We face same senario once or twice a week. It looks like Amazon incourages fradsters
Seller_yAo12UfAg6lho
Sorry to hear this. I had a similar one this morning. About to send out an order and the end user messaged saying they would not be there but here is an address where a receiver will be. I politely messaged them cancelling the order and asked them to reorder with the correct delivery address. Best be safe than sorry.
