Amazon ask customer to leave feedback before they have received there parcel?
Here is one for you sellers.
I ship NDD with DHL express. I was left a 1 star review after a DHL tried to deliver and the customer was not home so there parcel is on hold.
This is due to there mobile phone number being incorrect and DHL not being able to contact them. This is the only way DHL have of contacting them as Amazon do not give out their email address .
As such they contacted my customer asking how there delivery was and to leave feedback. The customer left a 1 star rating saying they had not received their parcel yet .
Luckily I have managed to contact the customer and inform them there mobile number is wrong and delivery has been attempted 3 times .
Amazon really need more competition as they are so bad for sellers
Amazon ask customer to leave feedback before they have received there parcel?
Here is one for you sellers.
I ship NDD with DHL express. I was left a 1 star review after a DHL tried to deliver and the customer was not home so there parcel is on hold.
This is due to there mobile phone number being incorrect and DHL not being able to contact them. This is the only way DHL have of contacting them as Amazon do not give out their email address .
As such they contacted my customer asking how there delivery was and to leave feedback. The customer left a 1 star rating saying they had not received their parcel yet .
Luckily I have managed to contact the customer and inform them there mobile number is wrong and delivery has been attempted 3 times .
Amazon really need more competition as they are so bad for sellers
2 replies
Seller_TRs8x2JRNgiPL
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Angie_Amazon
