item_description search suppression due to HTML
We have a problem with search suppression on multiple ASIN with error "Remove any non-compliant mark-up from attribute [item_description] to ensure your data meets with Amazon's guidelines; don’t use HTML, JavaScript or other types of code in your product detail pages."
We have been trying to resolve this for 6 weeks and tried;
- A+ Content removed and reapplied with new template
- Product Description Updates
- Delete and relist with full update files
- Browse Node Attribute: We have confirmed with Seller Support that the browse node attribute has been updated, yet the suppression persists.
- Brand Support / Seller support communication
Despite multiple cases with Brand Support, including reassurances that issues have been "fixed," the ASIN remains search suppressed with no actionable or consistent feedback provided.
Latest case ID: 10730470032
Another forum where support resolved the issue but didn't advise how this was achieved; https://sellercentral.amazon.com/seller-forums/discussions/t/2dc5a48f-7143-46c3-97ef-2314851d643f @Glenn_Amazon
item_description search suppression due to HTML
We have a problem with search suppression on multiple ASIN with error "Remove any non-compliant mark-up from attribute [item_description] to ensure your data meets with Amazon's guidelines; don’t use HTML, JavaScript or other types of code in your product detail pages."
We have been trying to resolve this for 6 weeks and tried;
- A+ Content removed and reapplied with new template
- Product Description Updates
- Delete and relist with full update files
- Browse Node Attribute: We have confirmed with Seller Support that the browse node attribute has been updated, yet the suppression persists.
- Brand Support / Seller support communication
Despite multiple cases with Brand Support, including reassurances that issues have been "fixed," the ASIN remains search suppressed with no actionable or consistent feedback provided.
Latest case ID: 10730470032
Another forum where support resolved the issue but didn't advise how this was achieved; https://sellercentral.amazon.com/seller-forums/discussions/t/2dc5a48f-7143-46c3-97ef-2314851d643f @Glenn_Amazon
19 replies
Seller_ZJhFeE3tNKzfh
It won't be A+ Content as I don't think you'd even be able to include HTMl in that.
Have you got an example ASIN - others may be able to take a look and see if there is anything they can spot.
Though with regards to HTML - only </br> is officially allowed to generate a line break.
Seller_hNMH8xkdQOwmz
Same issue for the same amount of time - no response/solution
JiAlex_Amazon
Hello @Seller_3mYK5lS04N53i
Following on your post, I have a look on your case, and I reach out to internal team, they advise they will reach out to you on case ending 1562.
Hope everything goes smoothly!
-JiAlex
