Another brand is overwriting my brand name in my handmade account
Just wondering if anyone can help please.... I sell handmade personalised items, have done for several years without issue, other than the usual Amazon issues, using my brandname Jemimaprint. I previously had a brand waiver in place - Amazon have removed that without informing me and now say I have no right to use my brandname, they say Jemimaprint is an abusive brand and is misusing someone else's intellectual property rights - not true. I'm still trying to get seller support/brand registry team to sort this, without success so far. I've looked at my listings and can see that some have now had my brandname, Jemimaprint, overwritten by a brand called Famry - I have never heard of them and they have nothing to do with me. I've found in my own investigations that this seems to happen if I close a listing and re-open it, but also I'm no longer allowed to edit any of my listings which have Jemimaprint as the brandname, they say I don't have permission - I've requested permission and been refused with the response that I'm misusing someone else's brand, which I am definitely not - but so far other than saying Jemimaprint is an abusive brand I get no other information than that..I can see if I click the Famry brandname showing on some of my listings there seems to be a lot of things besides mine for sale under than brand, from a lot of other sellers..I'm at a loss as to what is happening here and wondered if anyone else has experienced this, particulary with this brand Famry?..any help/advice would be appreciated, I'm not a big business, just me and I've been selling on here under my brand for over 7 years. Recently I've had to resort to listing my new designs as generic because Amazon won't let me use my own brand name, but I can't change the brandname on existing ones, and if I try I'm either blocked from editing them, or they get changed by someone to Famry...any ideas?
Another brand is overwriting my brand name in my handmade account
Just wondering if anyone can help please.... I sell handmade personalised items, have done for several years without issue, other than the usual Amazon issues, using my brandname Jemimaprint. I previously had a brand waiver in place - Amazon have removed that without informing me and now say I have no right to use my brandname, they say Jemimaprint is an abusive brand and is misusing someone else's intellectual property rights - not true. I'm still trying to get seller support/brand registry team to sort this, without success so far. I've looked at my listings and can see that some have now had my brandname, Jemimaprint, overwritten by a brand called Famry - I have never heard of them and they have nothing to do with me. I've found in my own investigations that this seems to happen if I close a listing and re-open it, but also I'm no longer allowed to edit any of my listings which have Jemimaprint as the brandname, they say I don't have permission - I've requested permission and been refused with the response that I'm misusing someone else's brand, which I am definitely not - but so far other than saying Jemimaprint is an abusive brand I get no other information than that..I can see if I click the Famry brandname showing on some of my listings there seems to be a lot of things besides mine for sale under than brand, from a lot of other sellers..I'm at a loss as to what is happening here and wondered if anyone else has experienced this, particulary with this brand Famry?..any help/advice would be appreciated, I'm not a big business, just me and I've been selling on here under my brand for over 7 years. Recently I've had to resort to listing my new designs as generic because Amazon won't let me use my own brand name, but I can't change the brandname on existing ones, and if I try I'm either blocked from editing them, or they get changed by someone to Famry...any ideas?
10 replies
Seller_yTtln4o5Jyq5k
Jemimaprint is not a registered trademark. So your listings on Amazon should be generic. You cannot change this.
Amazon sent an email out to Handmade sellers a year ago:
"We are writing to inform you that when listing new Handmade products, you will be required to list them under a Registered Brand name or “Generic” to comply with Amazon’s Brand Name policy. If you list under “Generic” branding, your ASINs will display “Handmade” as the brand in search and “Visit the Handmade store” in the brand field on detail page."
So when you closed and relisted the item, the listing had brand name which 'violates' their policies.
In their Generic product policy page:
You cannot change the brand name field for a generic product listing. This means that the string "generic" in the brand name field for a generic product listing cannot be changed to a brand name. Brand name changes from "generic" to branded, or branded to "generic," are not allowed to protect the integrity of the product. If you are rebranding a product, you must create a new listing rather than updating an existing product. This is true even for unbranded products.
I wouldn't be concered with Famry, they are not a seller hijacking your listings. Perhaps a bot autofilled the brand name. The rest of us Handmade sellers have to live with the slightly offensive 'generic' brand on our listings.
Seller_LovBc4fYiPzeJ
Is your brand name trademarked? If no, then there is very little you can do to protect your name/brand. Trademarking in UK starts from £170 for a single category registration. Each additional category costs £50. The best way to protect your name and brand is to trade mark it. If you plan on continuing to sell then it's a good idea to invest in brand trademarking. Once you have done that you can then register your brand on Amazon and be protected.
You can find further trademarking details on the Gov website.
