Wrong Feedback Left by Mistake – Buyer Wants to Remove (Case ID: 10955844772)
Order ID: 205-9415050-5752315
Buyer left 1 * saying “The cauldron was LEAKING!” – but it was meant for a different product. She confirmed it was posted by mistake and said she wants to fix it but couldn’t manage.
" I left the review accidentally! It was supposed to be about the cauldron that I bought, which was leaking. I'll try to fix the review, although I'm not sure how to do it."
We explained how to remove it, even shared the direct link, but no update so far.
We opened a case, but most likely a bot handled it and didn’t get the context.
This FB doesn’t reflect our product or service at all. Can someone please check and assist?
Thanks a lot!
Fyi @Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
Wrong Feedback Left by Mistake – Buyer Wants to Remove (Case ID: 10955844772)
Order ID: 205-9415050-5752315
Buyer left 1 * saying “The cauldron was LEAKING!” – but it was meant for a different product. She confirmed it was posted by mistake and said she wants to fix it but couldn’t manage.
" I left the review accidentally! It was supposed to be about the cauldron that I bought, which was leaking. I'll try to fix the review, although I'm not sure how to do it."
We explained how to remove it, even shared the direct link, but no update so far.
We opened a case, but most likely a bot handled it and didn’t get the context.
This FB doesn’t reflect our product or service at all. Can someone please check and assist?
Thanks a lot!
Fyi @Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
0 replies
Seller_6oA09Nhj52unl
I’m also describing it like this and sharing the link, but they still can’t remove the reviews even though they want to.
Might be due to a difference between the web link and the mobile app.
https://www.amazon.co.uk/hz/feedback/list
They should actually be able to access it easily from this link.
Seller_cou93RgbkW04o
please fix it. You can figure it out.
Seller_TufyJDtetbrlU
Yes ive been having this issue aswell, 2 people wanted to remove the bad reviews they left after i fixed there issue, one said they changed it but it still showed the 1 star review for me and the other said they tried but it wasnt working. not sure if both telling truth or not but seemed weird to me
Spencer_Amazon
Hello @Seller_adK4xUXApOfPa,
I am going to forward this to our partner team.
We stay in touch.
Regards, Spencer
Seller_ydaSVaJIrXWg2
We have the same issue but persistent refusal from Amazon to remove it despite it clearly not being for our product (had this on more than one occasion and NEVER accepted by Amazon for removal!)
Good Luck
Wrong Feedback Left by Mistake – Buyer Wants to Remove (Case ID: 10955844772)
Order ID: 205-9415050-5752315
Buyer left 1 * saying “The cauldron was LEAKING!” – but it was meant for a different product. She confirmed it was posted by mistake and said she wants to fix it but couldn’t manage.
" I left the review accidentally! It was supposed to be about the cauldron that I bought, which was leaking. I'll try to fix the review, although I'm not sure how to do it."
We explained how to remove it, even shared the direct link, but no update so far.
We opened a case, but most likely a bot handled it and didn’t get the context.
This FB doesn’t reflect our product or service at all. Can someone please check and assist?
Thanks a lot!
Fyi @Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
Wrong Feedback Left by Mistake – Buyer Wants to Remove (Case ID: 10955844772)
Order ID: 205-9415050-5752315
Buyer left 1 * saying “The cauldron was LEAKING!” – but it was meant for a different product. She confirmed it was posted by mistake and said she wants to fix it but couldn’t manage.
" I left the review accidentally! It was supposed to be about the cauldron that I bought, which was leaking. I'll try to fix the review, although I'm not sure how to do it."
We explained how to remove it, even shared the direct link, but no update so far.
We opened a case, but most likely a bot handled it and didn’t get the context.
This FB doesn’t reflect our product or service at all. Can someone please check and assist?
Thanks a lot!
Fyi @Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
Wrong Feedback Left by Mistake – Buyer Wants to Remove (Case ID: 10955844772)
Order ID: 205-9415050-5752315
Buyer left 1 * saying “The cauldron was LEAKING!” – but it was meant for a different product. She confirmed it was posted by mistake and said she wants to fix it but couldn’t manage.
" I left the review accidentally! It was supposed to be about the cauldron that I bought, which was leaking. I'll try to fix the review, although I'm not sure how to do it."
We explained how to remove it, even shared the direct link, but no update so far.
We opened a case, but most likely a bot handled it and didn’t get the context.
This FB doesn’t reflect our product or service at all. Can someone please check and assist?
Thanks a lot!
Fyi @Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
0 replies
0 replies
Seller_6oA09Nhj52unl
I’m also describing it like this and sharing the link, but they still can’t remove the reviews even though they want to.
Might be due to a difference between the web link and the mobile app.
https://www.amazon.co.uk/hz/feedback/list
They should actually be able to access it easily from this link.
Seller_cou93RgbkW04o
please fix it. You can figure it out.
Seller_TufyJDtetbrlU
Yes ive been having this issue aswell, 2 people wanted to remove the bad reviews they left after i fixed there issue, one said they changed it but it still showed the 1 star review for me and the other said they tried but it wasnt working. not sure if both telling truth or not but seemed weird to me
Spencer_Amazon
Hello @Seller_adK4xUXApOfPa,
I am going to forward this to our partner team.
We stay in touch.
Regards, Spencer
Seller_ydaSVaJIrXWg2
We have the same issue but persistent refusal from Amazon to remove it despite it clearly not being for our product (had this on more than one occasion and NEVER accepted by Amazon for removal!)
Good Luck
Seller_6oA09Nhj52unl
I’m also describing it like this and sharing the link, but they still can’t remove the reviews even though they want to.
Might be due to a difference between the web link and the mobile app.
https://www.amazon.co.uk/hz/feedback/list
They should actually be able to access it easily from this link.
Seller_6oA09Nhj52unl
I’m also describing it like this and sharing the link, but they still can’t remove the reviews even though they want to.
Might be due to a difference between the web link and the mobile app.
https://www.amazon.co.uk/hz/feedback/list
They should actually be able to access it easily from this link.
Seller_cou93RgbkW04o
please fix it. You can figure it out.
Seller_cou93RgbkW04o
please fix it. You can figure it out.
Seller_TufyJDtetbrlU
Yes ive been having this issue aswell, 2 people wanted to remove the bad reviews they left after i fixed there issue, one said they changed it but it still showed the 1 star review for me and the other said they tried but it wasnt working. not sure if both telling truth or not but seemed weird to me
Seller_TufyJDtetbrlU
Yes ive been having this issue aswell, 2 people wanted to remove the bad reviews they left after i fixed there issue, one said they changed it but it still showed the 1 star review for me and the other said they tried but it wasnt working. not sure if both telling truth or not but seemed weird to me
Spencer_Amazon
Hello @Seller_adK4xUXApOfPa,
I am going to forward this to our partner team.
We stay in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_adK4xUXApOfPa,
I am going to forward this to our partner team.
We stay in touch.
Regards, Spencer
Seller_ydaSVaJIrXWg2
We have the same issue but persistent refusal from Amazon to remove it despite it clearly not being for our product (had this on more than one occasion and NEVER accepted by Amazon for removal!)
Good Luck
Seller_ydaSVaJIrXWg2
We have the same issue but persistent refusal from Amazon to remove it despite it clearly not being for our product (had this on more than one occasion and NEVER accepted by Amazon for removal!)
Good Luck
