I have been selling a brand of chess timers since 2013 on Amazon and have listed new products as they have come along using the same brand name.

However, I have had difficulty in listing a new product recently to the point where I am actually losing sales on this now.

I go through the process of listing the product and when I enter the brand name, the system asks me to choose from a list of brands of the same name already available. None of them relate to this 'brand' I have been selling for years, so I go through the process of getting 'brand authorisation' after clicking the link provided. Once the relevant images have been uploaded and the form is populated, I press the submit button.

I then get an error code which reads... 'Error: 403 2025-07-31T10:18:45.055Z

After asking SS about the issue, they tell me it is a 5665 issue.

SS say that the brand name applied for doesn't match the images, which it clearly does.

I'm guessing this is all carried out by AI, which is why the issue cannot be resolved.

How do I get a real person to look at the issue and see how badly the whole process is being handled and actually give me some proper support?