We have a customer who sent a gift to the wrong address. It was sent to house number 16 instead of number 1. We asked her if the recipient could pick up the parcel from number 16 but she didn't reply to that idea. Instead she placed another order for the gift to be sent to number 1 and has now requested a refund of the original order because she says the parcel was not received (she never admitted to Amazon that she had put the wrong address on the original order). Amazon have of course granted the refund.

So where do we stand? We fulfilled all our contractual obligations yet are left out of pocket because of the customer's error. Whilst we sympathise with the customer it seems pretty unfair for us to bear the brunt of her mistake. Any tips on how to approach Amazon to fix this? Does anyone know the legalities of this sort of situation?

Many thanks

Mark