How to check the status of an order & reason for return?
Can somebody please respond? I would like to know the following details in POV of a FBA seller.
1- How to check the status of an order, whether it is delivered or not?
2 - Where do I can see the reason for a customer return?
3 replies
Daryl_Amazon
Hello @Seller_AFtL68XNfQqfA,
Thank you for reaching out about checking order status and return reasons. I understand how important it is to track your orders and understand why customers return items. Let me help you with both questions:
1. Checking Order Status (FBA):
- Go to Seller Central
- Navigate to "Orders" > "Manage Orders"
- You can also use the "Order Reports" under "Reports" menu
- Look for the "Status" column which shows:
* Pending
* Shipped
* Delivered
* Returned
You can use the search filters to find specific orders by date range, order ID, or status.
2. Viewing Return Reasons:
- Go to Seller Central
- Navigate to "Reports" > "Returns"
- Select "Customer Returns" report
- Here you'll find:
* Return reason provided by customer
* Return status
* Item condition upon return
* Date of return initiation
Helpful Resources:
Additional Tips:
- Enable return notifications in your notification preferences
- Regularly review your returns report identifying patterns
- Consider using the Returns Performance dashboard to track metrics
Daryl
