Hi all I wonder if anyone can help me. I applied for Handmade to sell my products as of course they are all handmade. However I am having a total nightmare I had to contact appeal as the said I had not provided all information (I did)

I have sent this along with new questions I was asked to provide. I have not heard anything back I have also followed up with another email to find out if I had provided all the correct information still no response. Im at my wits end as I cant seem to get anywhere with this. I have the professional account but need to move to Handmade as that is what my products are.

If anyone could advise that would be great. Thank you in advance