Account suspended and can't contact anyone
hi. i have had my account suspended and deactivated. we never even sold one single product. i’m trying to get through to someone but no one will speak to me. i’m desperately trying to reach out for help. Can someone help us please?
Account suspended and can't contact anyone
hi. i have had my account suspended and deactivated. we never even sold one single product. i’m trying to get through to someone but no one will speak to me. i’m desperately trying to reach out for help. Can someone help us please?
16 replies
Seller_BS5lg2keRs2QO
You need to give more detail. What did Amazon say?
Seller_gOlDFgS5Li5Jc
is your account verification complete can you post their email
Seller_ejwc84JNL5Uk6
If you have just signed up then Amazon suspend all accounts until their verification process is completed. Currently taking 3-4 months for a business seller
Seller_jIly042QTN63e
it’s just been suspended and deactivated
i’m trying to get through via email but nothing seems to work
the contact us page keeps saying i’ve got limited access to answer questions
no one is responding to appeal either
i just need some help
Seller_DROodOAYHftnc
When first registering ALL accounts are suspended until they check all the info you have given them prior to full verification.
When did you open your account ?, and as the others have said, post the email you had from Amazon so we can see what they are actually saying, as they have several different format emails that they send out.
Seller_jIly042QTN63e
Everytime i try and contact them to ask them what’s going on i receive this email
–
We have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account.
View your Account Health Dashboard at https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_sps or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.
Regards,
Amazon Selling Partner Support
Seller_jIly042QTN63e
I emailed to tell them i wasn’t happy as i have been waiting 3 months and I get sent this
Hello, Thank you for contacting us with your grievance regarding the Amazon Payments UK service. We have looked into the matter and we would like to inform you that we have passed on your grievance to our internal team. You may have the right to refer your complaint to the Financial Ombudsman Service free of charge, but you must do so within six months of the date of this letter. If you do not file your complaint in time, the Ombudsman may only be able to consider your complaint if limited circumstances apply. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. The Financial Ombudsman Service can be reached at 0800 023 4567. Further information can be found on their website https://www.financial-ombudsman.org.uk, and in the accompanying leaflet which can be found here: https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet. Your feedback is valuable for us to continue to make improvements to our services. The Amazon Payments Team Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
Seller_jIly042QTN63e
Then finally i get sent this
Do ALL new accounts get suspended and deactivated once registered? How long does this take? I’ve been waiting months now
Hello,
Thank you for your email.
We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.
We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible.
Sincerely,
The Amazon Payments Team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
Seller_jIly042QTN63e
There is NO option to click on ‘‘additional information’’
it’s just blank.
It shows the information i’ve already uploaded but nowhere on that page does it say ‘‘provide additional information’’
i don’t know what to do?
