how the buyer can send the order cancellation after the item is shipped and delivered?
the buyer and i agree to cancel , because of late delivery ,
the item doesnt need to return.
how the buyer can send the order cancellation after the item is shipped and delivered in order to not affect seller fullfilled prime Cancellation Rate metrics?
thanks
how the buyer can send the order cancellation after the item is shipped and delivered?
the buyer and i agree to cancel , because of late delivery ,
the item doesnt need to return.
how the buyer can send the order cancellation after the item is shipped and delivered in order to not affect seller fullfilled prime Cancellation Rate metrics?
thanks
5 replies
Seller_ZVAz3d5lZuGid
It isn't possible to cancel an already delivered order. I take it you have agreed to let the customer keep the item ?, so nothing to cancel, unless I have missed something ?
Seller_ZJhFeE3tNKzfh
as above, as soon as an order is marked as shipped, you cannot cancel.
You simply need to refund the customer if that is what has been agreed.
Seller_aw46PzfsCWh3F
if buyer or seller cant cancel the order , the buyer can ask to return the personalised order?
Ezra_Amazon
Hello @Sunny_Graphics,
Thank you for your post. I also appreciate the contributions from @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh.
To guide you through the refund process, please refer to our help page Issue a full Refund.
Pay close attention to the section on Issue a full refund without a return request
If you have any questions, feel free to ask.
Best, Ezra
