@Abella_AMZ@Winston_Amazon@Spencer_Amazon@Sarah_Amzn@Seller_yk3kzHpjMMa4B@Julia_Amazon@Simon_Amazon@Sakura_Amazon_@Ezra_Amazon

Hi there, as part of our inventory appeal for suspected Inauthentic and account reactivation we are trying to register for our virtual identity verification interview but the link provided in the email has not worked when we have tried to log on to our scheduled interview times. We raised a case with Amazon Seller Support CASE 10638935892 and were advised to email the seller reactivation team. This hasn't worked and we received an automated response that hasn't helped.

We initially received an email from Amazon on the 9th December 2024 saying we needed to schedule a virtual identity verification through Qualtrics which we did and we picked 3 available date and times slots available.

We then received another email from Amazon on the 18th December 2024 thanking us for scheduling a video interview to complete our virtual verification and providing us with a link to register for the video verification interview. However each time we have tried to click the link provided (having tried repeatedly around the times we had scheduled for the meetings) we were given the same error message.

This is the error message:

{“We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral-europe.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem. If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request.”}

We tried all measures suggested to rectify the problem including refreshing the browser, clearing the cache and cookies and re-signing into our Amazon Seller account.

Please advise what we are to do next in order for us to register for our interview and reactivate our account.

Thanks