Evri Overcharges comes up as Adjustment on your Payment Transactions
After having just over £4000 deducted from my payment account as 'Other Transactions' I have viewed all transactions for the 1st July and Evri/Hermes has done a chargeback / adjustment on 1583 orders.
I have raised this as a case in seller central and contacted my Evri account manager.
Has anyone else noticed this or have any advise on this please?
Evri Overcharges comes up as Adjustment on your Payment Transactions
After having just over £4000 deducted from my payment account as 'Other Transactions' I have viewed all transactions for the 1st July and Evri/Hermes has done a chargeback / adjustment on 1583 orders.
I have raised this as a case in seller central and contacted my Evri account manager.
Has anyone else noticed this or have any advise on this please?
1 reply
Seller_l78koE9kGCu59
I raised this as an issue along with an SS case over a year ago., It got closed twice. I have since been taking photos and measurements to back up my case.
Today I have had 9 adjustments. To put this into scale I have had 3 orders over the weekend. Some are for 5p some are for £2.65.
Amazon isn't interested and assumes (as always) that we don't know what we're doing and have made a mistake.
In every case, I select 999 grams and a "large 60x40x 20cm" parcel but the item is usually around 300-400 grams and a tenth of the size paid for
I have noticed that the item is quite small in almost all adjustment cases the item is on the smaller side.
Example one that I have received many adjustments for is a tiny sleeve with 2 armbands inside. Weighs under 200 grams and is about 16cm x 10cm x 1.5cm. - yet they claim that I have underpaid when I select 999 grams and 60x40x20 size.
Also in every instance I notice that the "courier's claimed measurements/weight matches what I have paid for - which makes even less sense.
As an ex-courier and courier company owner, I know the amount of hassle small parcels cause as they get pulled through with other larger parcels and the scanner gets confused.
It's worth mentioning that I have a website and 4 eBay accounts and NEVER get any chargeback for postage - selling that exact same items.
I'll be opening another case again this week as I have now got a fair few to try to claim back.