Buyer refunded without receiving item back
A buyer asked to return an item. Amazon have refunded them even though I have not received the item back.
When I appealed the decision they said the item had been received back which is a blatant lie. When you look at the evri tracking number it says: “We've got it. We've received your parcel at the ParcelShop and will be collecting it shortly”
Amazon have essentially washed their hands of it and as usual their useless seller support team refuse to engage properly and it is impossible to speak to anyone. Even if you do get through to someone they said they aren’t the right team to deal with it. Just a shocking company.
Evri are also very difficult to get hold of. I am trying to speak to someone but it is very difficult and I am waiting for a call back but not holding out much hope. Their phone lines and chat bots are no help.
It sounds like the package might be lost and I might need to try and claim the money lost back through evri, if I can ever speak to anyone. Or is it possible the buyer never sent the item back?
Regards
Buyer refunded without receiving item back
A buyer asked to return an item. Amazon have refunded them even though I have not received the item back.
When I appealed the decision they said the item had been received back which is a blatant lie. When you look at the evri tracking number it says: “We've got it. We've received your parcel at the ParcelShop and will be collecting it shortly”
Amazon have essentially washed their hands of it and as usual their useless seller support team refuse to engage properly and it is impossible to speak to anyone. Even if you do get through to someone they said they aren’t the right team to deal with it. Just a shocking company.
Evri are also very difficult to get hold of. I am trying to speak to someone but it is very difficult and I am waiting for a call back but not holding out much hope. Their phone lines and chat bots are no help.
It sounds like the package might be lost and I might need to try and claim the money lost back through evri, if I can ever speak to anyone. Or is it possible the buyer never sent the item back?
Regards
2 replies
Seller_mS10UjVYuuGor
Sounds like refund at first scan. The customer gets refunded as soon as the return is scanned into the couriers system.
When you get the item back take pictures while unboxing as this may help if you need to make a safe t claim.
