Buyer left a negative review on a cancelled order
Last week I received a 1* review from a buyer. Having investigated further I realized the review came from a cancelled order :( This user never bought the product from us which makes me think this was an attack by a competitor?
So I contacted seller support with all the proof to remove the review but they said they cannot remove it. I'm stuck and I do not know what to do next.
Please let me know what can be done.
21 replies
Seller_ZJhFeE3tNKzfh
I believe feedback stupidly can be left for cancelled orders. Unfortunately, all you can easily do is leave a factual response.
Seller_6n0ih3jCPhlue
@Julia_Amzn Is this something you can help with?
Seller_GNZnVcGNo6mDw
The same happens when they leave a one star review having ordered the wrong size product.
Seller_idCSjD35wINVo
Its ridiculous but there is nothing that can be done. You will only waste your time and incur further frustration...just let it go is the best policy.
Although I will now add that the feedback and review system when viewed as a seller is so poor that I no longer use it when making a purchase from Amazon. I dont think many customers will bother with it either. Amazon have managed to render it utterly pointless.
Spencer_Amazon
Hello @Seller_6n0ih3jCPhlue,
Can you share the ASIN with me so I can look into this for you?
Regards, Spencer
Seller_qx72HDsPMgCak
It is worth appealing, I had a review left about a product that clearly was not mine. - A toaster, I sell stationery.
I contacted support, I must of got a human 1st time because it was removed instantly. So it is possible to get someone to remove it, I guess you have to convince them it should be.
Good Luck!
