Return via royal mail not returned
Customer dropped the item 12 days ago via royal mail returns.
No more scans since dropped at post office
Item not arrived
Customer wants the refund as they returned the item (they got the item cheaper else where)
Do we need to refund as not arrived ?
Ta Sarah
5 replies
Seller_ZJhFeE3tNKzfh
Yes - thats the policy in the prepaid return label/refund at first scan setup.
For items lost by the courier - you are supposed to refund in full and claim via the courier.
Note, this is difficult, as its not your label, its amazons - but amazon state that its their policy - so the courier should refund you.
Seller_Qn51mL3EVwgia
Hi,
the item is not returned until you have it. do not refund anything. it is the buyers responsibility to ensure the item is returned, ignore what thirtythreeandathird say, you can not claim from the courier.
