Premium Delivery Performace Metrics - Doesn't look right?
Hi All
Anyone else noticed an issue with their Premium Delivery Performance Metrics?
In particular On Time Delivery Rate. Ours has dropped to 94.7% which has made us not eligible. However, my experience is that the time period Amazon should be assessing is a trailing 30 days up to 10 days ago (so in effect 40 days to 10 days in the past).
When I look at my metrices it says the assessment period is 15th June - 21st June. That is a 6 day period up to 6 days in the past.
Tried seller support with the usual outcome (nonsense). Althoug one of them said Amazon assess the last seven days AND 30 days. Does that make any sense?
Thanks
Geoff
Premium Delivery Performace Metrics - Doesn't look right?
Hi All
Anyone else noticed an issue with their Premium Delivery Performance Metrics?
In particular On Time Delivery Rate. Ours has dropped to 94.7% which has made us not eligible. However, my experience is that the time period Amazon should be assessing is a trailing 30 days up to 10 days ago (so in effect 40 days to 10 days in the past).
When I look at my metrices it says the assessment period is 15th June - 21st June. That is a 6 day period up to 6 days in the past.
Tried seller support with the usual outcome (nonsense). Althoug one of them said Amazon assess the last seven days AND 30 days. Does that make any sense?
Thanks
Geoff
0 replies
Seller_d8YGbIjNqwFxn
Yes my premium shipping metrics are currently being assessed for a week rather than 30 days.
The policy hasn't been updated so it maybe a glitch or they may have changed the metrics and not told anyone or updated the policy.
