CANCELLATION RATE
I have been selling for a year on Amazon high end laptops been doing fine all 100% perfect account everything reading 0 and 100% feedback. Got an order a few days ago thought I had taken it off my stock but was still on, sure it was an Amazon issue, as sure I took it off but anyway. I offered the customer a free upgrade customer, never responded. I did contact the mobile on the order and a guy answered and said he did not place an order on Amazon and this mobile should not been on this order . So I proceeded to cancel the order as possibly it being fraud. Now my precancellation rate is rising everyday as no orders for a week my listings have no buy box and because no orders the rate is now 33% as do not sell volume . THIS FOR ONE ORDER IN A PREFECT ACCOUNT!! The preceding month took £20,000 in sales. SURELY THIS CANNOT BE RIGHT FOR ONE CANCELLED ORDER.
Can Amazon look at this, or do I assume no sales for 7 days, then the metric will go back to zero and this is just Amazon treating us like we are all dodgy and do not care about our businesses I am a naughty boy here is some punishment for you !! One stock error has this implication on a good account is quite ridiculous!!!
CANCELLATION RATE
I have been selling for a year on Amazon high end laptops been doing fine all 100% perfect account everything reading 0 and 100% feedback. Got an order a few days ago thought I had taken it off my stock but was still on, sure it was an Amazon issue, as sure I took it off but anyway. I offered the customer a free upgrade customer, never responded. I did contact the mobile on the order and a guy answered and said he did not place an order on Amazon and this mobile should not been on this order . So I proceeded to cancel the order as possibly it being fraud. Now my precancellation rate is rising everyday as no orders for a week my listings have no buy box and because no orders the rate is now 33% as do not sell volume . THIS FOR ONE ORDER IN A PREFECT ACCOUNT!! The preceding month took £20,000 in sales. SURELY THIS CANNOT BE RIGHT FOR ONE CANCELLED ORDER.
Can Amazon look at this, or do I assume no sales for 7 days, then the metric will go back to zero and this is just Amazon treating us like we are all dodgy and do not care about our businesses I am a naughty boy here is some punishment for you !! One stock error has this implication on a good account is quite ridiculous!!!
4 replies
Seller_ZJhFeE3tNKzfh
The prefulfillment cancellation rate will drop off as you state after 7 days. Unsure what will happen after 7 days.
But the only way to avoid a prefulfillement strike is if the customer has officially requested a cancellation.
Unfortunatlely, as it goes on percentages - this is the risk with a low volume account. I know its not what you will want to hear - but this is amazon.
Seller_d8YGbIjNqwFxn
A couple of years ago I was on an Amazon Webinar and they stated on there that you were highly unlikely to be deactivated for 1 cancelled order even if it took you over your cancellation rate.
Don't take that as gospel but I have never heard of anyone being deactivated for a single cancelled order. I have never actually heard anyone being deactivated for going over their cancellation rate...I am sure it happens but I think it is fairly rare.
You only have to wait 7 days for it to drop off anyway. So if the order was a few days ago it won't take long.
