[URGENT] Refund Issued – Customer Did Not Return Item or Respond (Potential Return Fraud)
Dear Amazon Sellers & Moderators,
I’m reaching out to share a concerning issue regarding a potential case of return fraud involving a customer named Sa****ep and our product, Tr** & Ti** P** Comm***l G****ent S***mer, G**y.
Issue Summary:
The customer claimed the product was "not working" but provided no evidence (no photos, videos, or technician report).
Despite the lack of proof, Amazon issued a full refund.
As the seller, we have not received the item back at our return address, even weeks after the refund was processed.
We have repeatedly reached out to the customer requesting either proof of the issue or the return of the item.
The customer has not responded in any form and continues to retain the product after receiving the refund.
This appears to be a clear violation of Amazon’s return policy and possibly a case of return abuse or fraud. We are requesting:
Assistance from Amazon in recovering the product or the refund amount.
Investigation into the customer’s account behavior.
Guidance on how to protect our seller account from such cases in the future.
We are happy to provide documentation, message history, and any additional information required.
Looking forward to input from other sellers and support from Amazon moderators.
Thank you for your attention.
[URGENT] Refund Issued – Customer Did Not Return Item or Respond (Potential Return Fraud)
Dear Amazon Sellers & Moderators,
I’m reaching out to share a concerning issue regarding a potential case of return fraud involving a customer named Sa****ep and our product, Tr** & Ti** P** Comm***l G****ent S***mer, G**y.
Issue Summary:
The customer claimed the product was "not working" but provided no evidence (no photos, videos, or technician report).
Despite the lack of proof, Amazon issued a full refund.
As the seller, we have not received the item back at our return address, even weeks after the refund was processed.
We have repeatedly reached out to the customer requesting either proof of the issue or the return of the item.
The customer has not responded in any form and continues to retain the product after receiving the refund.
This appears to be a clear violation of Amazon’s return policy and possibly a case of return abuse or fraud. We are requesting:
Assistance from Amazon in recovering the product or the refund amount.
Investigation into the customer’s account behavior.
Guidance on how to protect our seller account from such cases in the future.
We are happy to provide documentation, message history, and any additional information required.
Looking forward to input from other sellers and support from Amazon moderators.
Thank you for your attention.
3 replies
Seller_4AYDPBgxe3aZm
You need to open a safe-t claim under the reason "Item was refunded but not returned to me".
Unfortunately you will get this and there is nothing you can do to stop people trying it on as you have to allow the return of goods.
Seller_QFivb25YBNqBc
Always provide the buyer with a prepaid return label, especially if it is a valued item. You can always cancel the return label if it is not used.
You will have a slight advantage if an A-Z claim is filed. It is very important to respond to any return request, even if it is auto-accepted
Seller_d8YGbIjNqwFxn
How was it refunded?
Was it an A-Z claim? If so you should appeal the A-Z stating that the customer should have returned the item and ask Amazon to reverse the A-Z and for the customer to return the item. This assumes you responded to any customer messages or return requests in a timely manner.
If it was a customer return that was refunded at 1st scan then check the tracking information. If it lost put a claim with the courier.
