Canada Post Strike (Feedback Removal Requests)
Hello Canadian Sellers,
We have green light in the removal of negative feedback in regard to the current situation of the Canada Post Strike, we are still looking into all other factors and observations made by you all within the creative content I made last week about this same topic.
I would need from you all the following details:
- Order ID:
- Case ID:
- Feedback Comment:
- Date of Submission:
By date of submission I mean that we will be reviewing orders affected after Friday, November 15, 2024, orders prior to this date will not be reviewed/taken into consideration for investigation, I will be reviewing each individual request next week and will post an update on all replies with their respective outcome through this thread.
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UPDATE 1/7/2025:
ALL THE FEEDBACK REMOVAL REQUESTS, THAT WERE RELATED TO THE POST STRIKE AND IN WHICH SELLERS PROVIDED CASE ID/ORDER ID HAVE BEEN REMOVED.
WE ARE LOCKING THIS THREAD. PLEASE CONTINUE CREATING THREADS IF ASSISTANCE IS NEEDED.
Canada Post Strike (Feedback Removal Requests)
Hello Canadian Sellers,
We have green light in the removal of negative feedback in regard to the current situation of the Canada Post Strike, we are still looking into all other factors and observations made by you all within the creative content I made last week about this same topic.
I would need from you all the following details:
- Order ID:
- Case ID:
- Feedback Comment:
- Date of Submission:
By date of submission I mean that we will be reviewing orders affected after Friday, November 15, 2024, orders prior to this date will not be reviewed/taken into consideration for investigation, I will be reviewing each individual request next week and will post an update on all replies with their respective outcome through this thread.
---------------
UPDATE 1/7/2025:
ALL THE FEEDBACK REMOVAL REQUESTS, THAT WERE RELATED TO THE POST STRIKE AND IN WHICH SELLERS PROVIDED CASE ID/ORDER ID HAVE BEEN REMOVED.
WE ARE LOCKING THIS THREAD. PLEASE CONTINUE CREATING THREADS IF ASSISTANCE IS NEEDED.
550 replies
Seller_LVIe4rkzsr86w
Order ID: 702-2549107-5093055
Case ID: 16887650031
Feedback Comment: I have not received the item yet
Date of Submission: 2024-11-29
Seller_7lwDFNHp54nKb
Order ID: 701-0856164-3276214
Case ID: 16887709331
Feedback Comment: It is now Dec. 18 / 24......and still have NOT RECEIVED IT. Various delivery dates were given to me, and now NOTHING. please cancel the order, I want my money refunded to me.
Date of Submission: December 21, 2024.
Seller_Zc03MQK22D7jf
order id: 702-7886792-2921806
case id: 16888404361
comment: Package never arrived
Date of submission: 2024-12-14
thx
Seller_oq2QVLDqHDu6I
Thanks
Order ID - 701-8739231-2151462
Case ID - 16890289461
Feedback Comment: Paid for faster shipping and still haven’t received this
Date of submission - 22/12/2024
Seller_kh9vyPjUBwpT5
Order was refunded in full without return!! Buyer still left a negative feedback. Please Help!!
Thanks @Daryl_Amazon
Order ID: 702-7596647-6357852
Case ID: 16744509051
Feedback Comment: Je n'ai pas reçu larticle
Date of Submission: 2024/11/28
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Order ID: 702-9115984-1509825
Case ID: 16787295701
Feedback Comment: Have not received it yet, don't know why I'm being ask to review it when it still shows in transit.
Date of Submission: 2024/12/05
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Order ID: 702-7887684-7301046
Case ID: 16808930681
Feedback Comment: Said no to all as I have not received my order . According to tracking it's still in China. Not impressed
Date of Submission: 2024/12/07
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Order ID: 702-1955912-7445821
Case ID: 16848090751
Feedback Comment: Suppose to arrive early Decemeber, got a message on Amazon that if I don't recieve my items that they will issue a refund after Dec 19th. Ordered items on November 21st.
Date of Submission: 2024/12/15
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Order ID: 702-8920609-6765049
Case ID: 16864167261
Feedback Comment: Vous ne me remboursez pas vous m'avez volé
Date of Submission: 2024/12/16
Seller_uEdQAYX3hoAXU
Hello
Order ID:701-5670671-2783403
Case ID: 16893278411
Feedback Comment: Package don’t come on time
Date of Submission: 2024-11-28
Also do you take A to Z claims into consideration?
Order ID: 702-0671895-4902620
Case ID: 16889706991
Feedback Comment: Item was ordered 24 days ago, and has not been delivered. Parcel tracking information has not been updated for 10 days. Please provide refund.
Date of Submission: December 2, 2024
Order ID: 702-0031792-9356230
Case ID:
Feedback Comment: Is anything missing? Yes. What's missing? The entire package or received empty package. Did your address change? No. Reason Code: NOT_RECEIVED
Date of Submission: December 21, 2024
Order ID: 701-3532045-1338637
Case ID:
Feedback Comment: It has never arrived despite multiple revisions to the delivery date AND No Tracking Information Posted to advise as to its whereabouts.
Date of Submission: December 14, 2024
Order ID: 702-0534716-6909862
Case ID: 16827595471
Feedback Comment: Is anything missing? Yes. What's missing? The entire package or received empty package. Did your address change? No. Reason Code: NOT_RECEIVED
Date of Submission: December 12, 2024
Order ID: 701-2728534-3340226
Case ID:
Feedback Comment: Is anything missing? Yes. What's missing? The entire package or received empty package. Did your address change? No. Reason Code: NOT_RECEIVED
Date of Submission: December 10, 2024
Order ID: 702-9872358-5844268
Case ID: 16820127311
Feedback Comment: Jamais reçu demande un remboursement
Date of Submission: December 6, 2024
Order ID: 702-9865427-6810661
Case ID: 16763682981
Feedback Comment: The item never arrived and the seller said to process the refund and they will approve it.
Date of Submission: December 2, 2024
Order ID: 702-6782593-1568249
Case ID:
Feedback Comment: Bonjour, je n'ai pas reçu la commande et je veux un remboursement.
Date of Submission: November 29, 2024
Thank you
Best Regards
Seller_1wFnPuGTKNX8x
The customer sent an email stating that they received the package before Christmas and we solved the problem perfectly, so why did the feedback customer service say that we had inconvenienced the customer. So she won't help me.
Order ID: 702-2662343-6966646
Case ID: 16863015121
Feedback Comment: Haven’t got my stuff because it says lost in the mail so I don’t even know if I get Christmas presents for my family
Date of Submission: 2024/12/17
Thanks
Seller_aya0PWRsXf6LH
Our Amazon account has been blocked due to an issue with two orders that arrived in Canada on November 22 and are still stuck in containers at the terminal. We have submitted an appeal and explained the situation, but our account has remained blocked for over two weeks.
Here are the order IDs related to this issue:
Order ID: 701-2113309-3253044
Order ID: 701-1322950-8846630
The delay was caused by the postal strike, and we are unsure what further steps to take to resolve the account block.
What should we do in this situation? We are concerned about not being able to continue selling on the platform and are awaiting your assistance.
Seller_aKjpvLf9GNkXt
We didn't have to deal with negative feedback (yet), since we can always talk to our customers, explain unforeseen situations, and apologize for inconveniences.
The problem is Amazon who accepts A-Z claims related to shipments stuck in the postal system. A real pain in the neck.
According to Amazon's policy, a buyer must contact a seller prior to opening an A-Z claim, but Amazon does not enforce this policy and accepts A-Z claims without the customer having the seller contacted about the issue. In these cases, Amazon's decision always leads to the customer receiving a freebie at the sellers expenses.
If you want to make gifts to our customers, pay for them from your pocket. Not ours.
Amazon throws out its "Your account is at risk of deactivation" threat because of 1.4% ODR. Since we are not responsible for the ODR, we shouldn't be threatened or punished.
And if Amazon would enforce its own policies (customer must contact seller prior to opening a claim), we would have apologized and refunded, and no A-Z claim would have ever been opened.
One more proof for the repeated claim that Amazon only supports customers, but no sellers.
Seller_vPBJRY1YQiFN2
Order ID: 701-3926068-1631407
Case ID:
Feedback Comment: The sellers ship the skin care bundle, using Canada post carrier two days before and announced strike. The products will not arrive when needed.
Date of Submission: 2024-11-15
