more amazon refunds without checking appeal and evidence!!
Buyer opened up an A-Z claim stating he had not received the item. We responded with FULL evidence including a picture of the house, buyer holding the parcel and his signature and Amazon still issued refund under the A-Z guarantee!!! How is this even possible!? We reported the buyer to Amazon for defrauding us and have not heard a single thing back and Amazon say we can no longer appeal.
more amazon refunds without checking appeal and evidence!!
Buyer opened up an A-Z claim stating he had not received the item. We responded with FULL evidence including a picture of the house, buyer holding the parcel and his signature and Amazon still issued refund under the A-Z guarantee!!! How is this even possible!? We reported the buyer to Amazon for defrauding us and have not heard a single thing back and Amazon say we can no longer appeal.
2 replies
Seller_LrOi5Val3Iifg
not much else you can do except send a letter before action to amazon and then take them to small claims court.
Jona_Amazon
Hi @Seller_UVkuLHPb26aRx,
could you please share the order ID, so I can review your claim?
Best,
Jona
