Evri label wrong size
hi
evri print wrong size of label its not impossible print 6x4
23 replies
Seller_cff8VoNxF6Va3
We are facing the same issue, prints out huge and cannot adjust. Any ideas?
Seller_8pNwS8RDktpIh
Still not work.i tried download label to pdf but its only part of huge label.its some issue from evri but its not possible to contact amazon or evri.Royal mail label print correct
Seller_mJwTDSvYhgOsg
Same issue here. If you have Amazon Print Connect, turn this off and you might be able to create through your normal print box. I believe it is an Amazon Print Connect problem, so hopefully they fix it. The labels are fine for other couriers.
Seller_EsJ5pQ8TuyNOM
Same problem here. Still unable to print a day later , as usual amazon support is totally useless. All we can print is a huge corner of the QR box.
So guess i have to divert all our evri parcels to Royal mail again.
Seller_EsJ5pQ8TuyNOM
this is all we can print for evri labels
Seller_NvJoEYmPeDseh
We are still experiencing the same issue with our labels. Has anybody managed to find a fix or had help from Amazon?
Seller_4BoJ7H9WwvZH3
I use the snipping tool to make the label into a png.
Then I use png 2 pdf - web search as my link gets taken out. (png2pdf.com) to make it into a pdf again.
Print from pdf to label printer then it works fine
Spencer_Amazon
Hello @Seller_8pNwS8RDktpIh, @Seller_cff8VoNxF6Va3, @Seller_mJwTDSvYhgOsg, @Seller_EsJ5pQ8TuyNOM, @Seller_NvJoEYmPeDseh.
I am Spencer with Amazon.
I am working with our partner teams to solve this issue and they need your help if you don´t mind.
Is any of you is willing to create a video of what you are doing on the screen and how the label is printed from the printer?
If so, please answer in this discussion and I will send you a private message where you can then upload the video.
Thanks in advance, Spencer
