If Amazon already rejected your invoices like this, there is nothing you can do. Only find something different to sell.

Maybe you could post the ASIN to see, if anyone will be able to give you better advice.

hi yes sure.

i will explain a bit more this time.

1. I’ve sent them pro forma invoice due to CNY, the replied saying they couldn’t accept this as is not a proof of the transaction. ok Fair enough.
2. then I’ve sent to them completed order from Alibaba , so they replaied with :
   We received your submission but do not have enough information to reactivate your listings at this time. We cannot accept this invoice because the purchasing party information does not match the information in your Amazon seller account.

Ive repied to them to point this which part is incorrect because on Alibaba its me buying stock . Same as on Amazon, only diffrence was shipping address but never get answer from them again.
3. And then last I’ve send the invoice with that letter of autorithy and they replied with :

We received your submission but do not have sufficient information to reactivate your listings.

I opened around 10 cases about that but answers was only with templates they using , without any help. I give them a call after explain to them my issue , they put me on hold for around 5min. And then get back to me saying that they will Call me back . And of course that didn’t happen.

Below first and last massage from them :

1Hello,

We have removed your listings because of a buyer complaint about the authenticity of an item
they received from you. If you have FBA inventory of the items causing “inauthentic” complaints,
they are currently ineligible for removal. The listings we removed are at the end of this email.



If you do not appeal this decision in 90 days, any FBA inventory of the item that caused "inauthentic"
complaints may be destroyed at your expense.


If you would like us to reinstate your listings, please send us a plan with actions you took to resolve
the issue and prevent similar complaints. Get help creating your plan in Seller Central Help
 (https://sellercentral.Amazon.co.uk/gp/help/200370560). 
To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.


Also include the following information for each ASIN:
•	
•	    
•	Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
•	    
•	Contact information for your supplier, including name, phone number, address, and website.



You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may
call your supplier to verify the documents. You may remove pricing information, but the rest of the
document must be visible. We will maintain the confidentiality of your supplier contact information.


We will review your information and decide whether to reinstate your listings. If we receive more
complaints about your listings, we may not allow you to sell on Amazon.com.

And last. :
We received your submission but do not have sufficient information to reactivate your listings.

Why did I receive this message?
You have not sent us sufficient information that we previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your listings will remain deactivated and we may not respond to further emails about this issue. If we receive more complaints about your listings, we may deactivate your Amazon seller account.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.