CLOSE ACCOUNT DELETE DATA
I want to highlight a common issue and convey my message especially to the policymakers. My UK seller account was suspended, and my appeal was not getting approved. The reason for the suspension was that I couldn't provide a utility bill to verify the new account. By the time I arranged the utility bill, the appeal option had expired, and I could no longer appeal.
After some research, I found the option to close the account and delete the data. I decided to use this option to create a new fresh account. However, after closing the account and deleting the data, when I created a new account, it got linked to the old account. Now, the appeals for the new account are also not getting approved.
My question to the policymakers is: when the data deletion service is provided, why is the new account still getting linked to the old account? If the old account is closed and the data is deleted, why is it attaching to the new account? I have explained the entire situation in the appeal for the new suspended account, but it is still not getting activated. I am completely disheartened.
The purpose of posting this discussion is to make other sellers aware of this misunderstanding. Closing an account and deleting the data with the intention of creating a new fresh account is pointless because the new account will get linked to the deleted account. This issue is not getting resolved, and I am completely disheartened.
3 replies
Seller_76AUwmqvSyRIM
Accounts cannot be closed if deactivated or suspended.
You need to fix he problem and if you still want to close the account, then you can.
Seller_QuM1AZgzfU9x4
I don't see anything in there about data being deleted. Nor would it make sense for that to be done since i could open an account scam my buyers and then just close it and open a new one and Amazon would've "forgotten" i was a scammer.
All you've really done is remove your access to the account - Amazon still know it's you when you try to open a new account.
Seller_ZVAz3d5lZuGid
ForumLurker's reply is spot on ! - Amazon has had it's fingers burnt far too often over the years with scam sellers opening multiple accounts then doing a runner.
They never totally remove/delete your data, and even if you have started to open an account and never actually complete it they will still pick up any common info for the accounts and link them.
