Unable to access Seller Account
Hello Amazon Support,
I am experiencing an issue when trying to access my Amazon account. Upon logging in, I am taken to a screen titled "Select an Account," where I only see my "Store Name" account listed with no other options. Even when I select this account, I am not able to proceed or access my usual account dashboard.
Additionally, I see a "CID" code on the page, specifically "CID: [moderator removed personal information]." I'm not sure what this code indicates, but it appears to be linked to my account in some way.
Could you please help me resolve this issue so I can access my account as normal? Let me know if there’s any additional information you need from my end.
Thank you for your assistance.
Unable to access Seller Account
Hello Amazon Support,
I am experiencing an issue when trying to access my Amazon account. Upon logging in, I am taken to a screen titled "Select an Account," where I only see my "Store Name" account listed with no other options. Even when I select this account, I am not able to proceed or access my usual account dashboard.
Additionally, I see a "CID" code on the page, specifically "CID: [moderator removed personal information]." I'm not sure what this code indicates, but it appears to be linked to my account in some way.
Could you please help me resolve this issue so I can access my account as normal? Let me know if there’s any additional information you need from my end.
Thank you for your assistance.
47 replies
Seller_OvL8C4BJWiuS9
Have you cleared your cache, cookies? Have you tried a different browser?
Seller_HyeOKbbBmiRiA
Others are reporting the same problem (including me)... you're not alone! :)
Seller_9EpAJp23TMACK
Hi,
[CASE 16622326921]
@Nano_Amazon
Me too... I land on a blank "Select an Account" page.
Another issue is that you cannot interact with support as you cannot log-in to your cases and upload the requested info. All emails are noreply.
I think it's safe to speculate that many Amazon employees might be feeling a bit out of sorts after the 5/11, 2024 and are unable to process even the most basic tasks, I mean it was supposed to be a close race right??. But sooner or later, reality will bring them back to their senses.
Seller_ZAQvH3bnaYVYL
I am suffering from the same issue, hopefully this gets fixed today as I am still receiving orders.
Seller_J46Ruz3VzvWCV
This might help some ....
1. Are you on Mobile or PC/Laptop? (I do see some images from both on threads so I don't think it's related to that)
2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active
3. You don't have a Vendor Central account do you?
Seller_Es6sDZpRzWIfA
I am in the same boat, I have a friend who also has a store and he IS NOT having this problem. Perhaps our server is the only one down right now and it is flying under their radar. It has been down for a while, I hope this get's resolved shortly. I imagine all of you have orders that you need to get out too.
Seller_tmOdIxiurGwxx
Facing Same Issue!
Another issue is that you cannot interact with support as you cannot log-in to your cases and upload the requested info.
Sandy_Amazon
Hello sellers,
We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.
Thank you for your patience.
Best,
Sandy
