Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.
My order has been successfully delivered. DHL also sent me a signed proof of delivery.
It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.
We lost the amount of the product and the order.
I don't know what documents can be used as valid evidence of successful delivery.
Can you help me?
9 replies
Spencer_Amazon
Hello @Seller_7ZWLKqRfoeZVu,
I am Spencer with Amazon.
Do you have a case ID for me so I can check this for you?
Regards, Spencer
Seller_ZJhFeE3tNKzfh
It's hard to imagine that Amazon doesn't endorse delivery documents
It really isn’t. This seems to be the company line with A-Z claims. Yet wth FBA deliveries there’s no photo, no signature….
Seller_ZJhFeE3tNKzfh
As an example - here's a response to an A-Z claim I just had. I did check Royal Mail - the image matched to the door of their next door neighbour, so fair enough, it wasn't delivered correctly.
"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
ODR No Impact, though the refund was from our funds.
So amazon will now refund customers even though we as a seller have 'proved' the order was 'actually received' by the customer.
