DPD UK (Amazon-partnered carrier) is unavailable because the box weights or dimensions for one or more of your shipments are not within the allowable range for Amazon Partnered Carriers
Hello
I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.
All of my packages are well within the max size and weight that DPD allow.
I have tried and tried contacting amazon seller support for no help forthcoming.
There was a previous thread but not sure if it got resolved and it is locked
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5
Can anyone help please?
I have attached a screenprint
[Moderator Edit: removed personal information]
Kind regards
DPD UK (Amazon-partnered carrier) is unavailable because the box weights or dimensions for one or more of your shipments are not within the allowable range for Amazon Partnered Carriers
Hello
I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.
All of my packages are well within the max size and weight that DPD allow.
I have tried and tried contacting amazon seller support for no help forthcoming.
There was a previous thread but not sure if it got resolved and it is locked
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5
Can anyone help please?
I have attached a screenprint
[Moderator Edit: removed personal information]
Kind regards
0 replies
NR_Amazon
@Seller_SDpJc4lSbrzDT Hello there! I wanted to share the DPD guidelines for small parcel delivery link to determine if you are within the requirements on this page?
If you are within the requirements, I would recommend submitting a Seller Support Case to have them investigate the issue further!
Let me know if you have any further questions/concerns.
Thank you!
NR_Amazon
Seller_76AUwmqvSyRIM
This is why I questioned you about your screenshot which shows the dimensions of your item package, not the shipping boxes to FBA.
