Hi,

I've had an issue since Sunday when I try to log into my account and it says invalid charge card and I've had limited access to my account. I've been a seller now on Amazon for 18 months and the charge card I have linked to my Amazon seller account is a Mastercard Debit for my business bank account (Tide). I've had no issues at all up until now, every month they've charged my card for the professional selling plan without any issues and even took payment successfully on the 27.07.25. I haven't changed a single thing with regards to any details so cant understand why all of a sudden there would be an issue. My Business name/Address etc matches my Amazon account.

I've tried re-adding my card for every single store and it says Successfully verified and numerous £1 payment authorisations have been taken out of my bank for each Amazon store, so clearly there isn't any issue with the card as all payments are going through no problem.

I've spoken to seller support and I'm just getting completely nowhere, They don't acknowledge what I am saying at all or acknowledge the screenshots I have sent them showing the payments charged successfully to my bank/card. They just keep sending unhelpful copy and pasted emails.

First they told me its a prepaid card and Amazon don't accept pre paid cards as charge methods which is completely wrong as its a Mastercard Debit and then they told me that actually they've looked into the issue and found that its a credit card and my account will be accessible again in 24-48 hours, which again is wrong its not a credit card and also I haven't been able to get full access back to my account.

Does anyone have any suggestions? I'm getting totally fed up now with dealing with seller support and getting nowhere. Apologies for the long essay.

Thanks