order pending
I have been selling on Amazon for a couple years. The orders in pending status are just ridiculous. The policy by Amazon of waiting 21 days for the customer to pay is extreme. If the buyer can't pay the order is stuck in limbo forever. How is it even possible for someone to purchase and not pay? I've had an order pending 5 days. If the order is not paid for in that amount of time it should be cancelled by Amazon.
order pending
I have been selling on Amazon for a couple years. The orders in pending status are just ridiculous. The policy by Amazon of waiting 21 days for the customer to pay is extreme. If the buyer can't pay the order is stuck in limbo forever. How is it even possible for someone to purchase and not pay? I've had an order pending 5 days. If the order is not paid for in that amount of time it should be cancelled by Amazon.
2 replies
Topher_Amazon
Hi @Seller_6S387YeuyeC81,
Unfortunately there are myriad issues that could cause an order to be pending as I detailed in a post here. If your order reaches 21 days pending please open a case with the order ID so the team can assist.
Regards,
Topher
Seller_5UGvn0A0Prlh6
Has this been resolved I have been selling on Amazon for over 10 years and as of today never have had 88 pending orders- Awaiting Payment Verification. Usually that number is down around 20 in the last few years. It is really beginning to tie up inventory making sales appear to be drastically down. Yes 21 days is extreme it should be more like 24 hours so other customers have an opportunity to buy the product. These are all FBA.
