Another Day, Another Batch of "Item Not Received" Lies — Amazon, Why Are You Still Enabling This?
Yes, I’ve posted about this before — and I’ll keep doing it, because it’s getting worse.
Today: 5 INR claims out of just 60 orders. That’s 1 in 12.
This is not bad luck. This is not lost post. This is systematic customer fraud — and Amazon is making it easy.
Amazon, why are you sending automated emails to buyers suggesting their order “might be lost” — when it was sent via Royal Mail 2nd Class, an untracked service that you promote and sell labels for? You know there’s no tracking. So why plant the idea unless you're encouraging dishonest claims?
We buy our labels directly from Amazon. We dispatch promptly. And we even provide customers with the postage label to show it was sent.
Then we file a compensation claim with Royal Mail — and they pay out, because without a scan, there’s no way to prove it wasn’t lost. But we know it wasn’t.
How? Because:
- On our own website, UK non-deliveries are just 1 in 2,000
- For international orders, it’s 1 in 1,650
- On Amazon? We’re now seeing 1 in 55, and today it was 1 in 12
That’s not a coincidence. That’s not a delivery issue. That’s a platform full of buyers who know they can lie with zero consequences.
So let’s be clear: this isn’t just theft from sellers — it’s also costing Royal Mail money, because they’re paying compensation for items that were almost certainly delivered.
So the question has to be asked:
Are Amazon customers now stealing from sellers and from Royal Mail?
And why is Amazon still standing by, letting it happen?
Another Day, Another Batch of "Item Not Received" Lies — Amazon, Why Are You Still Enabling This?
Yes, I’ve posted about this before — and I’ll keep doing it, because it’s getting worse.
Today: 5 INR claims out of just 60 orders. That’s 1 in 12.
This is not bad luck. This is not lost post. This is systematic customer fraud — and Amazon is making it easy.
Amazon, why are you sending automated emails to buyers suggesting their order “might be lost” — when it was sent via Royal Mail 2nd Class, an untracked service that you promote and sell labels for? You know there’s no tracking. So why plant the idea unless you're encouraging dishonest claims?
We buy our labels directly from Amazon. We dispatch promptly. And we even provide customers with the postage label to show it was sent.
Then we file a compensation claim with Royal Mail — and they pay out, because without a scan, there’s no way to prove it wasn’t lost. But we know it wasn’t.
How? Because:
- On our own website, UK non-deliveries are just 1 in 2,000
- For international orders, it’s 1 in 1,650
- On Amazon? We’re now seeing 1 in 55, and today it was 1 in 12
That’s not a coincidence. That’s not a delivery issue. That’s a platform full of buyers who know they can lie with zero consequences.
So let’s be clear: this isn’t just theft from sellers — it’s also costing Royal Mail money, because they’re paying compensation for items that were almost certainly delivered.
So the question has to be asked:
Are Amazon customers now stealing from sellers and from Royal Mail?
And why is Amazon still standing by, letting it happen?
4 replies
Seller_19xPhE8YgkmxW
Hello The_Red_Dragon,
I've just had an honest customer come back to me to say he's had the 'Your Parcel May Be Lost' message, but he received his book safely a week ago, and I thanked him for his reply...
BUT the parcel was sent using using Amazon Buy Shipping, and checking the tracking number from the Proof of Posting on the Royal Mail website, it shows a valid delivery...
So, I conclude that there is currently a mismatch between the RM tracking system and the Amazon equivalent resulting in these offending emails being sent out automatically (when AZ systems do not correctly pick up that there is a delivery confirmation)
There may be thousands of deliveries affected and customers alerted to 'missing parcels'
All Best
Brian
Seller_ZVAz3d5lZuGid
This has been raised SO many times with the forum mods and they were supposed to be looking into it, but as yet no feedback or resolution. Amazon should not be sending out these emails about parcel 'may' be lost - if they are not tracked then how can they possibly know ??!!
I will tag in forum mods again and see if this can be escalated AGAIN, and something done about stopping sending these emails - it just results in multiple fraudulent claims by less than honest customers, and ALWAYS a loss for we sellers.
@Julia_Amazon @Roberto_Amazon @Simon_Amazon@Ezra_Amazon - please can the sending of these emails be reviewed - it is SO,SO wrong.
