WEEE Missing Even Though Saying Valid On Portal
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Seller_oA7gHuOaRpLws

WEEE Missing Even Though Saying Valid On Portal

I received a message stating that our WEEE registration number is missing for Germany. I then went to the portal to check, and it shows that the only category where it’s required, both brands, are valid, for which we registered with Landbell Group.

Has anyone else experienced this issue?

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Seller_pKdF0dnvoraDu
In reply to: Seller_oA7gHuOaRpLws’s post

Hello @Bang_Fancy_Dress,

Virgil here to assist.

Based on my observations from your post, I want to provide you with a sense of direction moving forward.

If you face any of the following issues on your compliance portal, you can contact Selling Partner Support:

  • Your products are not subject to WEEE requirements in Germany.
  • You are a private seller and believe you do not need to provide a WEEE-Reg-Nr. to Amazon.
  • You sell a used product and believe you do not need to provide a WEEE-Reg-Nr. to Amazon.
  • You do not sell one or several of the brands shown on the Compliance Portal.
  • Your brand is listed in the wrong category on the Compliance Portal.
  • Your brand is missing from the Compliance Portal.
  • Your brand name is spelt incorrectly on the Compliance Portal.
  • Your brand is appearing more than once on the Compliance Portal.
  • One of the brands listed on the Compliance Portal is not EEE.
  • One of the types of equipment listed on the Compliance Portal is not EEE.
  • It has taken Amazon more than five business days to validate your WEEE-Reg-.Nr.
  • Any other issue that cannot be solved by reading this help page.

When you contact us, please provide the following information to help us solve your query as quickly as possible:

  • The list of ASINs for the affected products.
  • A detailed description of the issue.
  • The brand name.
  • The type of equipment (category).
  • Any documents that support your case.

For more details, please visit EPR requirements: WEEE in Germany.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Best Regards
Virgil.

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Seller_D59sukg3PflcJ
In reply to: Seller_oA7gHuOaRpLws’s post

Hi @Bang_Fancy_Dress

This is Aksh from Amazon. I’m here to assist you with your concerns.

As suggested by my colleague, we recommend you to kindly reach out to Seller Support through normal paths. While we want to be a resource for you Seller Support will always be your first line of support.

Thank you for understanding and kindly post on the same thread for any further queries. We’re here to help you.

Regards,
Aksh.

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Seller_u1AdBEcsHujAa
In reply to: Seller_oA7gHuOaRpLws’s post

Hello @Bang_Fancy_Dress,

I’m Kavi from Amazon, here to assist you.

From your post, we understand that you need help with WEEE registration number.

As suggested by @Aksh_Amazon, the Seller Support team will be able to help you with adequate information.

If you haven’t received any update, we request you to please follow up with them through your case log.

If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.

Regards,
Kavi

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