ASIN is still inactive despite the reinstatement
ASIN B0DXQ9B8FS is still inactive despite the fact that Amazon replied to me that the special team began the process of the reinstatement. They said that it could take 5 business days but they have passed 30 and the ASIN is still inactive
I opened two cases that they confirmed the reinstatement. The one with id 11015354612 and the other with case id 11016101752
Also, I have not any notification in my account health dashboard which shows the compliance issue for my product.
Can somebody help me with this issue?
ASIN is still inactive despite the reinstatement
ASIN B0DXQ9B8FS is still inactive despite the fact that Amazon replied to me that the special team began the process of the reinstatement. They said that it could take 5 business days but they have passed 30 and the ASIN is still inactive
I opened two cases that they confirmed the reinstatement. The one with id 11015354612 and the other with case id 11016101752
Also, I have not any notification in my account health dashboard which shows the compliance issue for my product.
Can somebody help me with this issue?
4 replies
Jona_Amazon
Hi @Seller_ZK75f4uxb7bL0,
thanks for posting on the Seller Forums.
I'm Jona from Amazon.
In case 11015354612 you have been told the follwing: "After 5 business days, if the product detail page is not visible, you can contact our Selling Partner Support team via the contact us form in Seller Central".
Did you reach out to Seller Support already?
Best,
Jona
