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Seller_AG4UidVJ9rEaK

Compliance rejected with no reason

I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

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1 reply
Tags:Product compliance
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Seller_AG4UidVJ9rEaK

Compliance rejected with no reason

I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

Tags:Product compliance
00
23 views
1 reply
Reply
1 reply
user profile
JiAlex_Amazon

Hello @Seller_AG4UidVJ9rEaK

Following on your post. For us to have a look, could you provide us case ID related to this notification?

Any assistance, don’t hesitate to reach out to our support channel.

-JiAlex

00
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user profile
Seller_AG4UidVJ9rEaK

Compliance rejected with no reason

I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

23 views
1 reply
Tags:Product compliance
00
Reply
user profile
Seller_AG4UidVJ9rEaK

Compliance rejected with no reason

I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

Tags:Product compliance
00
23 views
1 reply
Reply
user profile

Compliance rejected with no reason

by Seller_AG4UidVJ9rEaK

I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

Tags:Product compliance
00
23 views
1 reply
Reply
1 reply
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JiAlex_Amazon

Hello @Seller_AG4UidVJ9rEaK

Following on your post. For us to have a look, could you provide us case ID related to this notification?

Any assistance, don’t hesitate to reach out to our support channel.

-JiAlex

00
Follow this discussion to be notified of new activity
user profile
JiAlex_Amazon

Hello @Seller_AG4UidVJ9rEaK

Following on your post. For us to have a look, could you provide us case ID related to this notification?

Any assistance, don’t hesitate to reach out to our support channel.

-JiAlex

00
user profile
JiAlex_Amazon

Hello @Seller_AG4UidVJ9rEaK

Following on your post. For us to have a look, could you provide us case ID related to this notification?

Any assistance, don’t hesitate to reach out to our support channel.

-JiAlex

00
Reply
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