Hi I am hoping a Mod Can assist, we have an item which was purchased through Amazon Buy Shipping, order ID 026-6183282-6939514 it was sent fully tracked with the blue hyper link, but arrived one day late presumably due to bank holidays.

Amazon say using buy shipping exempts you from defects arising from the late arrival or an item purchased using buy shipping, however, apparently Seller Support despite having this explained to them have still refused to remove the comment "Came Late" despite it clearly being a breach of policy and should be struck through.

Please can a MOD assist @Sarah_Amzn@JiAlex_Amazon

Thank you

Jo