Account Reinstate
My account was hacked however I was able to get access to it again.
Amazon deactivated my account and sent me an email to complete some steps in "Reactivate my account" so it can be reinstated. However, instead of completing the checklist that was shown to me, I clicked account deactivated in error and provide explanation.
Now I can't seem to see that checklist and have been unable to get any help from Seller Support, appeals or account health people.
Can someone please help or guide me on how I can resolve this?
Account Reinstate
My account was hacked however I was able to get access to it again.
Amazon deactivated my account and sent me an email to complete some steps in "Reactivate my account" so it can be reinstated. However, instead of completing the checklist that was shown to me, I clicked account deactivated in error and provide explanation.
Now I can't seem to see that checklist and have been unable to get any help from Seller Support, appeals or account health people.
Can someone please help or guide me on how I can resolve this?
13 replies
Seller_OXwE6X01lbZ8b
The notification that was sent to me after submitting that information is below. However I have done this and notified amazon of this and provided screenshots. However since that checklist is no longer visible, I am not sure what I need to do to notify amazon I have done as they've asked.
We received your submission but do not have enough information to reinstate your account for the following reasons"
1. Make sure only you and authorized users have access to your Amazon account. You are required to complete the two-step verification process.
a. In "Your Account", select "Login & security".
b. Select Edit beside Two-Step Verification (2SV) Settings.
c. Click Get Started.
d. Follow the on-screen instructions.
2. Confirm your login email and phone number credentials on your account belong to you.
3. Confirm that you have changed the password for your account to a new unique password that is not used for any other purpose except Amazon.
4. Supporting evidence that the banking information on the account is correct.
Spencer_Amazon
Hello @Seller_OXwE6X01lbZ8b,
I am Spencer with Amazon.
I checked with our partner team and they are evaluating your submission.
Keep an eye out for additional communication from that team.
If you do not receive anything let me know and I will try to help.
Regards, Spencer
