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Seller_reoHzCcrHZ6jW

Call me Now feature not working

I have tried many times to get a call back from the Account Health page

Call me now

I just get a message saying that the call was disconnected. Please try again.

i have little update on my address and submit for verification, over 5 weeks now still saying validating information.

Now i would like to change business sole trader to LTD, I can not make any changes until that validating complete.

Does anyone have a suggestion for me?

102 views
4 replies
Account Setup
Tags:Verification
00
Reply
user profile
Seller_reoHzCcrHZ6jW

Call me Now feature not working

I have tried many times to get a call back from the Account Health page

Call me now

I just get a message saying that the call was disconnected. Please try again.

i have little update on my address and submit for verification, over 5 weeks now still saying validating information.

Now i would like to change business sole trader to LTD, I can not make any changes until that validating complete.

Does anyone have a suggestion for me?

Account Setup
Tags:Verification
00
102 views
4 replies
Reply
4 replies
user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_reoHzCcrHZ6jW’s post

there is no way of speeding this up- Amazon are dealing with thousands of verification all the time. Once you get verified it’ll all start all over again if you need to change your business entity.

20
user profile
Sakura_Amazon_
In reply to: Seller_reoHzCcrHZ6jW’s post

Hello @Seller_reoHzCcrHZ6jW,

Do you still have this issue with “Call me now" button ?

If yes, could you, please, follow this “Call me now" troubleshooting guide:

  • Clear cache and cookies.
  • Disable any scripts.
  • Log out from all Amazon Selling Accounts, and Buying Accounts.
  • Close and reopen the browser.
  • Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
  • Try using incognito mode.
  • Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums.

Thank you in advance,

Sakura

00
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user profile
Seller_reoHzCcrHZ6jW

Call me Now feature not working

I have tried many times to get a call back from the Account Health page

Call me now

I just get a message saying that the call was disconnected. Please try again.

i have little update on my address and submit for verification, over 5 weeks now still saying validating information.

Now i would like to change business sole trader to LTD, I can not make any changes until that validating complete.

Does anyone have a suggestion for me?

102 views
4 replies
Account Setup
Tags:Verification
00
Reply
user profile
Seller_reoHzCcrHZ6jW

Call me Now feature not working

I have tried many times to get a call back from the Account Health page

Call me now

I just get a message saying that the call was disconnected. Please try again.

i have little update on my address and submit for verification, over 5 weeks now still saying validating information.

Now i would like to change business sole trader to LTD, I can not make any changes until that validating complete.

Does anyone have a suggestion for me?

Account Setup
Tags:Verification
00
102 views
4 replies
Reply
user profile

Call me Now feature not working

by Seller_reoHzCcrHZ6jW

I have tried many times to get a call back from the Account Health page

Call me now

I just get a message saying that the call was disconnected. Please try again.

i have little update on my address and submit for verification, over 5 weeks now still saying validating information.

Now i would like to change business sole trader to LTD, I can not make any changes until that validating complete.

Does anyone have a suggestion for me?

Account Setup
Tags:Verification
00
102 views
4 replies
Reply
4 replies
4 replies
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user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_reoHzCcrHZ6jW’s post

there is no way of speeding this up- Amazon are dealing with thousands of verification all the time. Once you get verified it’ll all start all over again if you need to change your business entity.

20
user profile
Sakura_Amazon_
In reply to: Seller_reoHzCcrHZ6jW’s post

Hello @Seller_reoHzCcrHZ6jW,

Do you still have this issue with “Call me now" button ?

If yes, could you, please, follow this “Call me now" troubleshooting guide:

  • Clear cache and cookies.
  • Disable any scripts.
  • Log out from all Amazon Selling Accounts, and Buying Accounts.
  • Close and reopen the browser.
  • Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
  • Try using incognito mode.
  • Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums.

Thank you in advance,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_reoHzCcrHZ6jW’s post

there is no way of speeding this up- Amazon are dealing with thousands of verification all the time. Once you get verified it’ll all start all over again if you need to change your business entity.

20
user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_reoHzCcrHZ6jW’s post

there is no way of speeding this up- Amazon are dealing with thousands of verification all the time. Once you get verified it’ll all start all over again if you need to change your business entity.

20
Reply
user profile
Sakura_Amazon_
In reply to: Seller_reoHzCcrHZ6jW’s post

Hello @Seller_reoHzCcrHZ6jW,

Do you still have this issue with “Call me now" button ?

If yes, could you, please, follow this “Call me now" troubleshooting guide:

  • Clear cache and cookies.
  • Disable any scripts.
  • Log out from all Amazon Selling Accounts, and Buying Accounts.
  • Close and reopen the browser.
  • Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
  • Try using incognito mode.
  • Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums.

Thank you in advance,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_reoHzCcrHZ6jW’s post

Hello @Seller_reoHzCcrHZ6jW,

Do you still have this issue with “Call me now" button ?

If yes, could you, please, follow this “Call me now" troubleshooting guide:

  • Clear cache and cookies.
  • Disable any scripts.
  • Log out from all Amazon Selling Accounts, and Buying Accounts.
  • Close and reopen the browser.
  • Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
  • Try using incognito mode.
  • Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums.

Thank you in advance,

Sakura

00
Reply
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