Product Safety Violation Appeal Requirements
Hello Sellers!
I want to stop by and talk about food and product safety violations and the available options to appeal them. We ask you to keep in mind that for certain types of violations, particularly those related to product safety, we require confirmation from the manufacturer that the product is safe for distribution before we can resolve the issue. This is to ensure the well-being of all customers and maintain our commitment to safety standards. We recommend that you retain all associated product safety and compliance documentation for your products, as they may be requested at any time during the review process.
There are a few types of product safety violation you can receive, so let’s go over the most common instances below:
• If you receive a violation titled ‘Product Safety Issue’, you will receive a performance notification with details regarding the safety concern and will have the option to submit dispute evidence that proves the item no longer poses a safety concern. This includes, relevant safety testing data and certification for the item. You may also be asked to complete a questionnaire and submit images of all 6 sides of the item (top, bottom, front, back, and both sides).
• Other types of safety violations can be titled: ‘Product Recall’ or ‘Market Withdrawal’. To address these types, you must remove all of your inventory for the affected item. Once you have identified all of the recalled units, we suggest working with the manufacturer on the next steps. From there, you must submit a ‘Letter of Compliance’ from the manufacturer, written on company letter head, about the affected ASIN and how the future inventory is compliant with all regulatory standards.
Regardless of the type of safety violation received, it is important to follow the guidance given in the notification you received and submit all of the requested documentation for review. If information is incomplete or unable to be verified in your appeal, the review team will be unable to reinstate the affected ASIN.
If left unaddressed the violation will remain on the account health page for 180 days and can contribute to account health impact. It is best to address any violations received, regardless if you intend to list the product in the future.
Here are a few resources you can view for more information about this policy:
- Product safety and compliance
- Intro to Safety and compliance
I hope this is helpful and I wish you all happy selling.
LeviDylan
Product Safety Violation Appeal Requirements
Hello Sellers!
I want to stop by and talk about food and product safety violations and the available options to appeal them. We ask you to keep in mind that for certain types of violations, particularly those related to product safety, we require confirmation from the manufacturer that the product is safe for distribution before we can resolve the issue. This is to ensure the well-being of all customers and maintain our commitment to safety standards. We recommend that you retain all associated product safety and compliance documentation for your products, as they may be requested at any time during the review process.
There are a few types of product safety violation you can receive, so let’s go over the most common instances below:
• If you receive a violation titled ‘Product Safety Issue’, you will receive a performance notification with details regarding the safety concern and will have the option to submit dispute evidence that proves the item no longer poses a safety concern. This includes, relevant safety testing data and certification for the item. You may also be asked to complete a questionnaire and submit images of all 6 sides of the item (top, bottom, front, back, and both sides).
• Other types of safety violations can be titled: ‘Product Recall’ or ‘Market Withdrawal’. To address these types, you must remove all of your inventory for the affected item. Once you have identified all of the recalled units, we suggest working with the manufacturer on the next steps. From there, you must submit a ‘Letter of Compliance’ from the manufacturer, written on company letter head, about the affected ASIN and how the future inventory is compliant with all regulatory standards.
Regardless of the type of safety violation received, it is important to follow the guidance given in the notification you received and submit all of the requested documentation for review. If information is incomplete or unable to be verified in your appeal, the review team will be unable to reinstate the affected ASIN.
If left unaddressed the violation will remain on the account health page for 180 days and can contribute to account health impact. It is best to address any violations received, regardless if you intend to list the product in the future.
Here are a few resources you can view for more information about this policy:
- Product safety and compliance
- Intro to Safety and compliance
I hope this is helpful and I wish you all happy selling.
LeviDylan
10 replies
Seller_NothGKuu1sLLg
Hello Levi,
Is this something newly updated about the recent violations? Or that's something in general or experiences from past appeal guide?
Seller_IzUMaL7GyElbQ
On June 11th, we received a performance notification we were required to provide testing documentation from an ISO 17025 certified laboratory. Without delay, we promptly submitted our test documents on the very same day. Throughout this period, we engaged in multiple communications with the customer service team, expressing our deep concerns about the uncommonly slow pace of the review process. The customer service team assured us on June 16th and June 17th that they had already urged the safety team to expedite the review.
Regrettably, as of June 19th, the issue remains unresolved, and our products remain unavailable for sale. This prolonged delay has had a devastating impact on our business. We have witnessed a sharp decline of over 60% in our sales volume compared to the same period last month, resulting in significant revenue losses that are becoming increasingly difficult to recover. Our marketing efforts, including sponsored ads and promotional campaigns, have been rendered ineffective, wasting valuable resources and time.
Seller_IzUMaL7GyElbQ
Hello
We received a response a few days ago, but the review did not pass. Yesterday, we added files 501 502 510 516 518 519 520 that comply with FDA general controls, but we have not received a response yet.Please help me keep track of the progress of the matter
