HI All,

I have had a negative feedback which was struck through by amazon, but this feedback was picked up automatically by the amazon bot and transfered as a negative customer experience to voice of the customer, the voice of the customer still shows this product as a negative. so a couple of observations:

1 surley if the original feedback was struck through then the voice of the customer review should be removed too ?

2 If the customer complained on feedback that an item was "too big" but size is clearly stated on the listing then again should this negative experience be removed ?

3 Has anyone ever had a negative voice of the customer / NCX removed ? and if not isnt that dangerous when we are going to stop reviews and rely on Voice of the customer ?

Any advice would be helpful

Thanks