Help fixing Restricted Products Policy Violation
My product was made inactive to to "Restricted Products Policy Violation". I have tried over a week with numerous calls/emails to correct this, but no fix!
My product is a charcoal gummy. One rep told me "charcoal" is considered an addictive product so that' why.. I don't think they know what they're talking about.
All the reps I've spoken to are in India. THERE IS A LAUGUAGE BARRIER.
How do I talk to a US-based representative? I need help!!!!!!!!!!
Help fixing Restricted Products Policy Violation
My product was made inactive to to "Restricted Products Policy Violation". I have tried over a week with numerous calls/emails to correct this, but no fix!
My product is a charcoal gummy. One rep told me "charcoal" is considered an addictive product so that' why.. I don't think they know what they're talking about.
All the reps I've spoken to are in India. THERE IS A LAUGUAGE BARRIER.
How do I talk to a US-based representative? I need help!!!!!!!!!!
1 reply
Atlas_Amazon
Hello @Seller_CVVR1Sx0KkRnj
"My product is a charcoal gummy. One rep told me "charcoal" is considered an addictive product so that' why.. I don't think they know what they're talking about."
Thank you for the information provided regarding the issues you have seen with restricted product concerns. I understand you are listing a charcoal gummy that has been pulled down for being addictive product. Would you be able to share the specific policy that they have stated was violated? This should be located on the account health page with the violation.
In addition, would you be able to share the specific case ID you have been disputing this concern on? What information have you attempted to provide for review at this point? We encourage you to share this along with any other details you have regarding the situation so we may further review and gain a better understanding.
Best,
Atlas
