Amazon can just steal your FBA stock
I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.
Due to the value, I will be sending them a letter before action and to the small claims court.
I just wondered if anyone else had seen this issue?
Amazon can just steal your FBA stock
I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.
Due to the value, I will be sending them a letter before action and to the small claims court.
I just wondered if anyone else had seen this issue?
5 replies
Seller_ZQyopdiwkUHOZ
Wow, that's absurd. I've not heard anything like that one before, hope they cave before you need to go to court. Even by Amazon's crazy standards this is ridiculous.
Seller_d8YGbIjNqwFxn
I have seen similar things happen to other sellers before.
Before you raise a letter before action contact the MD email and ask them to investigate. You may get further with them than standard support.
If no luck with the MD email then I agree a letter before action and small claims is the way to go.
I am sure you didn't make a mistake. However if you did make an error then I can't see why Amazon should hold onto the stock, they should return it to you (at your cost) or sell it against the correct ASIN.
Seller_PqRORvCSLAuUn
I have had issues with FBA. There have been times when they have split multi packs despite large labels saying not to split the items. Edible items have also been eaten (some wrappers left in the boxes). There have also been cases where Amazon have returned FBA products which are in no way related to what I sell. When I have notified Amazon of them returning products to me they say that I can keep the product because the actual owner would have been reimbursed.
