Brand registry regain Trademark owner access
Brand registry was enrolled for brand by previous employee who used their own personal email. We are not able to get access to that email any longer. So i can not access that brand account. How do I take the brand owner role back?
When I tried to get the brand registry done, it said the brand was already enrolled and asked me to use a form to contact the administrator of the brand owner. We ARE the brand owners.
I've already opened a case in Brand Registry page under "update brand ownership > The current Administrator left the company without transferring permissions." but the support staff was not able to resolve/did not understand.
Case ID: 16570026881
I have access to the Company info, USPTO trademark registered email, Registration documents etc to prove ownership of the brand.
@Sandy_Amazon @Dougal_Amazon
Brand registry regain Trademark owner access
Brand registry was enrolled for brand by previous employee who used their own personal email. We are not able to get access to that email any longer. So i can not access that brand account. How do I take the brand owner role back?
When I tried to get the brand registry done, it said the brand was already enrolled and asked me to use a form to contact the administrator of the brand owner. We ARE the brand owners.
I've already opened a case in Brand Registry page under "update brand ownership > The current Administrator left the company without transferring permissions." but the support staff was not able to resolve/did not understand.
Case ID: 16570026881
I have access to the Company info, USPTO trademark registered email, Registration documents etc to prove ownership of the brand.
@Sandy_Amazon @Dougal_Amazon
1 reply
Dougal_Amazon
Hi @Seller_DDgNaDp7e7OV5,
Dougal from the Community Manager Team here and I would be happy to help where I am able.
Thanks for providing the case ID. I have reviewed it and it seems you were provided the appropriate response a bit earlier today.
At this time with the information provided, I cannot escalate this further.
If you have further info, I recommend responding to the current case and providing it there first and then let me know here.
Best, Dougal
