Amazon ran Black Friday Deals without our Consent
To whom it may concern,
A mistake was made on Amazon's side by either human error or a bug in Amazon's system which listed some of our product at a much lower price (even lower than our product cost) even though we never agreed to run black friday deals.
We have then chatted and opened a case with Amazon (case ID: 10537572922) and were told that they've found the error and we should process the 1000 orders that came in at a lower price and they will oen up to their mistake and refund us the difference in price.
However, a couple of days later, another person contacted us through the same case to say the mistake is no longer Amazon's and no refund will be given.
So now we've processed orders even though we lose a lot of money for every single one of them and Amazon is now putting the blame on us and no longer wants to refund the difference. They're the one who told us in the first place to process orders as normal and promised to refund the difference.
Another suggestion from Amazon was to cancel all orders which will surely result in our account suspension with little chance to appeal their decision.
So what do we do from there? We clearly never accepted and/or consented to run Black Friday deals as our margin are already very tight and we believe we can't be blamed and take the hit while paying for Amazon's mistake just to save Amazon's reputation.
Can someone at Amazon please help us with this ASAP?
Kind regards
Amazon ran Black Friday Deals without our Consent
To whom it may concern,
A mistake was made on Amazon's side by either human error or a bug in Amazon's system which listed some of our product at a much lower price (even lower than our product cost) even though we never agreed to run black friday deals.
We have then chatted and opened a case with Amazon (case ID: 10537572922) and were told that they've found the error and we should process the 1000 orders that came in at a lower price and they will oen up to their mistake and refund us the difference in price.
However, a couple of days later, another person contacted us through the same case to say the mistake is no longer Amazon's and no refund will be given.
So now we've processed orders even though we lose a lot of money for every single one of them and Amazon is now putting the blame on us and no longer wants to refund the difference. They're the one who told us in the first place to process orders as normal and promised to refund the difference.
Another suggestion from Amazon was to cancel all orders which will surely result in our account suspension with little chance to appeal their decision.
So what do we do from there? We clearly never accepted and/or consented to run Black Friday deals as our margin are already very tight and we believe we can't be blamed and take the hit while paying for Amazon's mistake just to save Amazon's reputation.
Can someone at Amazon please help us with this ASAP?
Kind regards
8 replies
Seller_k2X0L9mVRT0pW
this is a seller forum- no one from Amazon will see this post. You could try tagging in some mods names to get their attention- whether it helps though …….
Seller_ZVAz3d5lZuGid
Hopefully you still have all the emails re. this, including the case ID responses, where they admit the error and said they would refund. This sounds like an issue for the MD -managingdirector@amazon.co.uk, or if no joy there then go down the legal route.
Ezra_Amazon
Hi @Seller_ba1tDGXqm0zHK,
After reviewing the details in the case ID: 10537572922, it seems the lower prices were due to Amazon-sponsored promotions, which shouldn't have been displayed to sellers like yourself.
You won't lose the discounted amount, as Amazon is sponsoring these promotional discounts. Once you fulfill the orders, you'll receive reimbursement for the discounted amount applied by this promotion.
If for some reason you don't receive the reimbursement a few days after fulfilling the orders, reach out to Selling Partner Support using as reference case ID: 10537572922 when creating the new case.
Please let me know if you have any other questions. Thanks, Ezra.
