Merging Listing & Vine Reviews, Help needed
Hello,
I'm writing here as my last resort after my case going nowhere with customer service. I merged 2 of my ASINs into one listing with parent/child variation) and overnight I lost 2 reviews (from 7 to 5). The reviews were Vine reviews so I don't understand why they would go as there were no violation... Those reviews are important to me as a new seller. @Michelle_Amazon I saw your name in a different thread in the same topic and it seems you might be able to help?
Thanks in advance for the support. Regards, Ines
Merging Listing & Vine Reviews, Help needed
Hello,
I'm writing here as my last resort after my case going nowhere with customer service. I merged 2 of my ASINs into one listing with parent/child variation) and overnight I lost 2 reviews (from 7 to 5). The reviews were Vine reviews so I don't understand why they would go as there were no violation... Those reviews are important to me as a new seller. @Michelle_Amazon I saw your name in a different thread in the same topic and it seems you might be able to help?
Thanks in advance for the support. Regards, Ines
3 replies
Jim_Amazon
@Seller_uZW40YofvXlwd
Thank you for reaching out to us here on the forums!
I've taken a look at your case and have escalated it to the proper team to get some further assistance. I'm hoping to hear back in a few days and will let you know when I do!
-Jim
