Seller Lack of Support with SFP
The last 2 weeks of my like have been so frustrating ...currently part of Seller Forfilled Prime
I have rtried to proactively claim excemptions for those orders i was unable to buy shipping on Amazon Buying Shipping as the only service offered was not appropraited for the customer opening times, weight or value of parcel - I was told I couldnt do that unless there was an issue - the issues is they have now put 2 days on all my PRMIE listing so sales dropped massively I would say this was an issues
This morning thought i would talk to someone to try to resolve issues ... logged case Amazon called me back , the agent started to tell me how to buy shipoing and didnt listen to what i was saying , he then out me on hold and after 5 mins discounted the call .... so I then tried online chat to then be told he couldnt do anything beacuse the previous agent had closed the case as resolved and that i needed to log another case ...
You need the patient of a saint ... i feeling like locking myself in a dark room and screaming
Seller Lack of Support with SFP
The last 2 weeks of my like have been so frustrating ...currently part of Seller Forfilled Prime
I have rtried to proactively claim excemptions for those orders i was unable to buy shipping on Amazon Buying Shipping as the only service offered was not appropraited for the customer opening times, weight or value of parcel - I was told I couldnt do that unless there was an issue - the issues is they have now put 2 days on all my PRMIE listing so sales dropped massively I would say this was an issues
This morning thought i would talk to someone to try to resolve issues ... logged case Amazon called me back , the agent started to tell me how to buy shipoing and didnt listen to what i was saying , he then out me on hold and after 5 mins discounted the call .... so I then tried online chat to then be told he couldnt do anything beacuse the previous agent had closed the case as resolved and that i needed to log another case ...
You need the patient of a saint ... i feeling like locking myself in a dark room and screaming
1 reply
Seller_Jce4SXtmnEPc2
As I understand it, your on-time shipment metric has dropped below the required threshold. Unfortunately, this is one of the inherent risks with FBM—if your chosen carrier fails to collect on time or doesn’t scan the parcels at their depot the same day, it can negatively impact your metrics, even if you packed the orders and were ready on time.
From experience, the best thing you can do now is wait it out and make sure your on-time shipment rate stays consistently high moving forward. Amazon tends to add extra days padding to your delivery promises when this metric drops. However, if your performance improves, they usually restore your 1-day delivery promise.
This actually happens fairly frequently for us, so I try not to get too frustrated by it. Unfortunately, it’s just part of selling on Amazon—at the end of the day, they control the delivery date shown to the customer.
