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Seller_9idPMYuN5lTTl

Changing Attributes... why is it so difficult!?

Hello,

We recently uploaded a load of products but realised we accidentally put the size in wrong.

Now, we can't change the size via the edit tool or via a file upload, as Amazon say there is a conflict. In other words, they take your first answer as final and you can't change anything, regardless of whether it's your own branded listing or not.

I've tried just about everything, but they are telling me to delete all these products and start again.

How can it be so difficult just to change one product attribute?

Thank you.

235 views
16 replies
Create and Manage Listings
Tags:Add a product, Listings, detail page
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user profile
Seller_9idPMYuN5lTTl

Changing Attributes... why is it so difficult!?

Hello,

We recently uploaded a load of products but realised we accidentally put the size in wrong.

Now, we can't change the size via the edit tool or via a file upload, as Amazon say there is a conflict. In other words, they take your first answer as final and you can't change anything, regardless of whether it's your own branded listing or not.

I've tried just about everything, but they are telling me to delete all these products and start again.

How can it be so difficult just to change one product attribute?

Thank you.

Create and Manage Listings
Tags:Add a product, Listings, detail page
30
235 views
16 replies
Reply
16 replies
user profile
Seller_TPWVmNXMIKEni
In reply to: Seller_9idPMYuN5lTTl’s post

I have had similar issues in the past and unless others know of secret way, then yes doing an "X" delete and waiting at least 24hrs is the only to "flush" the system for you to then be able to change product info, and I will say, there have been times when I have completed an "x" delete, uploaded a new flat file and still had issues. I have had it before where titles have been locked down, and the only way to change them is via an appeal or delete and re-upload.

Good luck!

30
user profile
Seller_lFMc9TmKS0CO5
In reply to: Seller_9idPMYuN5lTTl’s post

Totally agree, we have lost many hours and many money with this kind of issues.

20
user profile
Sakura_Amazon_
In reply to: Seller_9idPMYuN5lTTl’s post

Hi @Seller_9idPMYuN5lTTl,

This is Sakura from Amazon.

Do you still have this issue? If yes, could you share the case IDs?

@Seller_GK5kQEXpZI6fr , @Seller_tRuvBEHDedp4q and @Seller_TPWVmNXMIKEni, thank you for sharing your experience.

Regards,

Sakura

00
user profile
Seller_wmCqlSN3N2mEb
In reply to: Seller_9idPMYuN5lTTl’s post

Hi

We are having a similar issue, we want to update the manufacturer and manufacturer contact details attribute which are locked. We have tried so many times to contact seller support but they say we are not brand owners. We are the owners and only seller so no idea why they say this. Just dont know how to get these attributes updated, can anyone please guide. Thanks

Delete of listing is very scary so dont want to try that.

00
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user profile
Seller_9idPMYuN5lTTl

Changing Attributes... why is it so difficult!?

Hello,

We recently uploaded a load of products but realised we accidentally put the size in wrong.

Now, we can't change the size via the edit tool or via a file upload, as Amazon say there is a conflict. In other words, they take your first answer as final and you can't change anything, regardless of whether it's your own branded listing or not.

I've tried just about everything, but they are telling me to delete all these products and start again.

How can it be so difficult just to change one product attribute?

Thank you.

235 views
16 replies
Create and Manage Listings
Tags:Add a product, Listings, detail page
30
Reply
user profile
Seller_9idPMYuN5lTTl

Changing Attributes... why is it so difficult!?

Hello,

We recently uploaded a load of products but realised we accidentally put the size in wrong.

Now, we can't change the size via the edit tool or via a file upload, as Amazon say there is a conflict. In other words, they take your first answer as final and you can't change anything, regardless of whether it's your own branded listing or not.

I've tried just about everything, but they are telling me to delete all these products and start again.

How can it be so difficult just to change one product attribute?

Thank you.

Create and Manage Listings
Tags:Add a product, Listings, detail page
30
235 views
16 replies
Reply
user profile

Changing Attributes... why is it so difficult!?

by Seller_9idPMYuN5lTTl

Hello,

We recently uploaded a load of products but realised we accidentally put the size in wrong.

Now, we can't change the size via the edit tool or via a file upload, as Amazon say there is a conflict. In other words, they take your first answer as final and you can't change anything, regardless of whether it's your own branded listing or not.

I've tried just about everything, but they are telling me to delete all these products and start again.

How can it be so difficult just to change one product attribute?

Thank you.

Create and Manage Listings
Tags:Add a product, Listings, detail page
30
235 views
16 replies
Reply
16 replies
16 replies
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user profile
Seller_TPWVmNXMIKEni
In reply to: Seller_9idPMYuN5lTTl’s post

I have had similar issues in the past and unless others know of secret way, then yes doing an "X" delete and waiting at least 24hrs is the only to "flush" the system for you to then be able to change product info, and I will say, there have been times when I have completed an "x" delete, uploaded a new flat file and still had issues. I have had it before where titles have been locked down, and the only way to change them is via an appeal or delete and re-upload.

Good luck!

30
user profile
Seller_lFMc9TmKS0CO5
In reply to: Seller_9idPMYuN5lTTl’s post

Totally agree, we have lost many hours and many money with this kind of issues.

20
user profile
Sakura_Amazon_
In reply to: Seller_9idPMYuN5lTTl’s post

Hi @Seller_9idPMYuN5lTTl,

This is Sakura from Amazon.

Do you still have this issue? If yes, could you share the case IDs?

@Seller_GK5kQEXpZI6fr , @Seller_tRuvBEHDedp4q and @Seller_TPWVmNXMIKEni, thank you for sharing your experience.

Regards,

Sakura

00
user profile
Seller_wmCqlSN3N2mEb
In reply to: Seller_9idPMYuN5lTTl’s post

Hi

We are having a similar issue, we want to update the manufacturer and manufacturer contact details attribute which are locked. We have tried so many times to contact seller support but they say we are not brand owners. We are the owners and only seller so no idea why they say this. Just dont know how to get these attributes updated, can anyone please guide. Thanks

Delete of listing is very scary so dont want to try that.

00
Follow this discussion to be notified of new activity
user profile
Seller_TPWVmNXMIKEni
In reply to: Seller_9idPMYuN5lTTl’s post

I have had similar issues in the past and unless others know of secret way, then yes doing an "X" delete and waiting at least 24hrs is the only to "flush" the system for you to then be able to change product info, and I will say, there have been times when I have completed an "x" delete, uploaded a new flat file and still had issues. I have had it before where titles have been locked down, and the only way to change them is via an appeal or delete and re-upload.

Good luck!

30
user profile
Seller_TPWVmNXMIKEni
In reply to: Seller_9idPMYuN5lTTl’s post

I have had similar issues in the past and unless others know of secret way, then yes doing an "X" delete and waiting at least 24hrs is the only to "flush" the system for you to then be able to change product info, and I will say, there have been times when I have completed an "x" delete, uploaded a new flat file and still had issues. I have had it before where titles have been locked down, and the only way to change them is via an appeal or delete and re-upload.

Good luck!

30
Reply
user profile
Seller_lFMc9TmKS0CO5
In reply to: Seller_9idPMYuN5lTTl’s post

Totally agree, we have lost many hours and many money with this kind of issues.

20
user profile
Seller_lFMc9TmKS0CO5
In reply to: Seller_9idPMYuN5lTTl’s post

Totally agree, we have lost many hours and many money with this kind of issues.

20
Reply
user profile
Sakura_Amazon_
In reply to: Seller_9idPMYuN5lTTl’s post

Hi @Seller_9idPMYuN5lTTl,

This is Sakura from Amazon.

Do you still have this issue? If yes, could you share the case IDs?

@Seller_GK5kQEXpZI6fr , @Seller_tRuvBEHDedp4q and @Seller_TPWVmNXMIKEni, thank you for sharing your experience.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_9idPMYuN5lTTl’s post

Hi @Seller_9idPMYuN5lTTl,

This is Sakura from Amazon.

Do you still have this issue? If yes, could you share the case IDs?

@Seller_GK5kQEXpZI6fr , @Seller_tRuvBEHDedp4q and @Seller_TPWVmNXMIKEni, thank you for sharing your experience.

Regards,

Sakura

00
Reply
user profile
Seller_wmCqlSN3N2mEb
In reply to: Seller_9idPMYuN5lTTl’s post

Hi

We are having a similar issue, we want to update the manufacturer and manufacturer contact details attribute which are locked. We have tried so many times to contact seller support but they say we are not brand owners. We are the owners and only seller so no idea why they say this. Just dont know how to get these attributes updated, can anyone please guide. Thanks

Delete of listing is very scary so dont want to try that.

00
user profile
Seller_wmCqlSN3N2mEb
In reply to: Seller_9idPMYuN5lTTl’s post

Hi

We are having a similar issue, we want to update the manufacturer and manufacturer contact details attribute which are locked. We have tried so many times to contact seller support but they say we are not brand owners. We are the owners and only seller so no idea why they say this. Just dont know how to get these attributes updated, can anyone please guide. Thanks

Delete of listing is very scary so dont want to try that.

00
Reply
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