Hi everyone,

I’m posting here out of frustration and in the hope someone from Amazon or the community can help.

My Amazon UK account for Jactz Ltd has been deactivated due to a VAT establishment issue, and despite being fully compliant and submitting all required documents, I’ve had no response from Amazon for months.

I’ve submitted:

All VAT returns

Proof of UK business establishment (address, bank statements)

My UK VAT registration details

I’ve sent this to vatsubmit@amazon.com three times this week, with the most recent email sent today (21 July). Still, I’ve received no reply, no acknowledgment, and no progress.

Every attempt to open a case in Seller Central gets ignored or closed without resolution. It’s severely impacting my business, and I just need to know whether my documents are even being reviewed.

Has anyone been through this and managed to get a real response?

Any advice on how to escalate or get eyes on this?

Thanks,

Jactz Ltd